Brandon T. Wray

• Operate security communication systems, including radios, telephones, and surveillance cameras.
• Document and log security incidents, calls, and officer movements in detailed reports.
• Handle lost and found inquiries, ensuring proper documentation and storage of items.
• Enforce security policies and procedures to ensure a safe environment.
• Relay important information between shifts and ensure continuity in security efforts.

• Monitor guest areas, hallways, parking lots, and restricted zones to ensure a secure environment.
• Respond promptly to emergency situations, including medical incidents, fire alarms, and disturbances.
• Monitor security cameras and conduct routine patrols to prevent theft, vandalism, and other security risks.
• Support the smooth operation of resort events and special occasions by managing crowds and ensuring compliance with safety regulations.
• Stay trained on emergency equipment, including fire extinguishers, AEDs, and communication devices.

• Conduct routine patrols of assigned areas to deter unauthorized activities and ensure a secure environment.
• Respond promptly to security incidents, alarms, and emergencies, including medical situations, disturbances, and unauthorized access.
• Verify identification and credentials for employees, visitors, and contractors entering secured areas.
• Prevent theft, vandalism, and unauthorized removal of company property.
• De-escalate conflicts while maintaining a professional and courteous demeanor.

• Assemble and install trade show booths, displays, and staging structures according to blueprints, specifications, and event guidelines.
• Carefully disassemble and pack exhibit materials for transport and storage.
• Modify or repair booth elements as needed to accommodate last-minute design changes or unforeseen issues.
• Work closely with electricians, riggers, designers, and other trade professionals to ensure seamless execution of exhibit installations.
• Adhere to all OSHA and union safety regulations, including the proper use of PPE and fall protection.

· Assist players via chat, email, and phone with troubleshooting game crashes, performance issues, installation errors, and connectivity problems.

· Provide guidance on in-game purchases, refunds, and subscription-related inquiries while adhering to company policies.

· Maintain accurate logs of customer interactions using support ticketing systems.

· Diagnose and resolve common technical problems related to Rockstar’s games, launchers, and multiplayer services.

· Engage with the gaming community to ensure Rockstar’s support services remain player-focused and adaptive.