Brandon Villella
Round Rock,TX
Summary
Dedicated Field Engineer successful at supporting client relationships through effective problem solving, documentation, and communication. Knowledgeable in DMP and other system programming, installation, and servicing. More than 7 years supporting commercial operations and more in residential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Engineer
Paladin Technologies
03.2022 - Current
- Remotely programmed DMP, Genetec access, and camera systems to assist field technicians.
- Generated quality assurance checks for U.S. Bank DMP and access control migration projects.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Managed team in troubleshooting efforts that alleviated errors.
- Monitored construction methods and installations, inspection and testing processes.
Install and Service Technician
Paladin Technologies
04.2020 - 03.2022
- Installed and serviced complex commercial DMP alarm systems, camera, and access systems for a large international clientele.
- Performed annual inspections for national banks.
- Efficiently troubleshot and repaired alarm systems, access and camera equipment to cut company costs and maximize productivity.
- Received many certifications on various manufacturers equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Peak Alarm Company
12.2017 - 04.2020
- Perform annual inspections on fire alarm systems
- Installed, tested, and serviced fire, burg, camera, access, and home automation systems for commercial and residential customers
- Maintained records of service calls and entered accurate notes of work completed on customer systems
- Demonstrated features and functionality of systems to customers
Education
Associate of Science - Education
Salt Lake Community College
Salt Lake City, UT12-2026
Skills
- Proficient with Remote Link software
- DMP, Genetec, March Networks, Silent Knight, Pacom, Bosch, Honeywell Vista, access knowledge
- Microsoft Dynamics 365, Q360, Sedona FSU, and Bold Manitou software knowledge
- Utah state master level (III) fire inspection certified
- Boom and scissor lift operation
- Strong communication skills
- Clean panel wiring and wire running
- Power tool proficiency
- Customer service
- Microsoft Office
- Adobe Photoshop
- Service request management
Certification
Utah state master fire alarm certified
OSHA 30 certified
DMP certifications
Genetec certified
Identiv by Hirsch certified
ESA Certified Alarm Technician
ADC access certified
Timeline
Field Engineer
Paladin Technologies
03.2022 - Current
Install and Service Technician
Paladin Technologies
04.2020 - 03.2022
Service Technician
Peak Alarm Company
12.2017 - 04.2020
Utah state master fire alarm certified
OSHA 30 certified
DMP certifications
Genetec certified
Identiv by Hirsch certified
ESA Certified Alarm Technician
ADC access certified
Associate of Science - Education
Salt Lake Community College
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