Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Waddell

Apex,NC

Summary

Dedicated IT Professional with 19+ Years of Experience Highly motivated and hardworking individual with a passion for technology and a proven track record of contributing to IT teams in high-demand environments. Brings extensive hands-on experience, strong customer service skills, and a solid background in collaborative, team-oriented settings to support and enhance organizational IT operations.

Overview

19
19

+ Years of professional experience

Work History

IT Network Analyst

Hawaiian Electric
08.2022 - 07.2025
  • Monitored and maintained enterprise network health using Solarwinds, configuring custom alerts to proactively identify and resolve issues before they impacted users.
  • Deployed and administered cisco catalyst Center for centralized management, and device IOS upgrades using SWIM (Software Image Management).
  • Managed and configured Cisco switches and firewalls, ensuring secure and reliable connectivity for all business-critical applications.
  • Utilized Cisco FMC for centralized firewall management, and policy deployment.
  • Implemented and maintained CISCO ISE(Identity Service Engine) and FortiNAC for networking access control, ensuring compliance and security for all endpoints.
  • Leveraged NetBrain for automated network mapping, and rapid incident response. Closed more than 600+ tickets, and incidents with our ticketing system Servicenow.
  • Collaborated with cross-functional teams to troubleshoot complex network issues, optimize performance, and support ongoing infrastructure upgrades.

IT Security Administrator

Hawaiian Electric
06.2018 - 08.2022
  • Maintained and authored internal team documentation for evolving processes, ensuring consistency and clarity across the team.
  • Created standardized email templates to support professional and uniform communication.
  • Managed Microsoft Active Directory user accounts for thousands of users, including administration of security groups, distribution groups, and shared mailboxes.
  • Developed and updated PowerShell scripts to help automate repetitive administrative tasks, improving team efficiency.
  • Encrypted sensitive data folders and managed file share permissions across company resources.
  • Upgraded and maintained Privileged Access Management solution to rotation for hundreds of service accounts and local administrator accounts across Windows Unix, Linux, Oracle, and SQL environments.
  • Upgraded and maintained the Adaxes solution, supporting Password Self-Service and account management for all company users.
  • Helped complete the deployment of a new Privileged Access Management solution to manage and rotate service accounts and credentials in our critical environment.
  • Delivered responsive end-user support, resolving over 6,000+ tasks and incidents while prioritizing time-sensitive and high-visibility projects.
  • Deployed monthly patches to 500+ Windows servers using SCCM. Collaborated with team members to fine-tune the patching process and execute out-of-band patches when critical vulnerabilities were discovered.

IT Administrator / Security / Facilities

University of Hawaii Federal Credit Union
12.2008 - 06.2018
  • Administered domain controllers, Active Directory, and Group Policy. including creation, deletion, and group management of users. Managed security and distribution groups.
  • Performed monthly systems maintenance tasks such as Windows updates and software updates, server restorations to disaster recovery location, and disaster recovery testing.
  • Investigate arising incidents caused by malicious activities, and identify false positives.
  • Monitored and managed multiple security systems. Oversaw daily operations including ticket resolutions, server maintenance and backup integrity checks.
  • Managed IT infrastructure, ensuring optimal performance and security compliance.
  • Administration of multiple critical servers that were all virtualized on 4 ESXi hosts. Manage VMware ESXi, vCenter and Horizon for 70+ windows users.
  • Configure and maintain Cisco switches and routers, collaborating directly with vendors for support and issue resolution.
  • Maintained and administered Sonicwall Firewalls.
  • Implementation of multiple different software programs including: Bitdefender, Trendmicro Iboss, Office365 and Invincea.

Education

Associate of Applied Science - Computer Networking Technology

Remington College
Honolulu
01.2005

Skills

  • SECURITY: Splunk analysis, IT security policies, Incident response, Patch management
  • NETWORKING: Cisco, Palo Alto, FortiNac, Network access control, Network device monitoring, Network troubleshooting, VPN implementation, VLAN management, Network monitoring, Switching technologies, Network configuration, Firewall administration, Network security
  • Support: End user support, Documentation, Remote access support, User account creation, Troubleshooting,Technical documentation, Change management, System upgrades, Data center management
  • Tools: Bitdefender, Invincea, Iboss (web filtering), Trendmicro Hosted Security, webroot (web filtering), webroot (antivirus), SecureWorks, SCCM, Varonis, Thycotic Secret Server (PAM Solution), BeyondTrust Privileged Identity Manager (PAM Solution), Identity and Access Management (IAM), WSUS Updates (Windows Server Update Services), Office365 (email Filtering), Solarwinds, Cisco Catalyst Center, Cisco FMC, Cisco ISE, Varonis, Splunk User,
  • OPERATING SYSTEMS: Windows XP, 7, 8, 10; Windows Server 2003, 2008, 2012, 2016, 2019; Linux
  • Personal: Teamwork and collaboration, Time management, Problem-solving abilities, Multitasker, Reliable, Effective communicator, Adaptable and flexibable, Relationship building

Timeline

IT Network Analyst

Hawaiian Electric
08.2022 - 07.2025

IT Security Administrator

Hawaiian Electric
06.2018 - 08.2022

IT Administrator / Security / Facilities

University of Hawaii Federal Credit Union
12.2008 - 06.2018

Associate of Applied Science - Computer Networking Technology

Remington College

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