Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Walker

North Las Vegas,NV

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 12 years of experience. Highly effective in communicating and time management. Enthusiastic about team building to be a stronger and more efficient team.

Overview

15
15
years of professional experience

Work History

IT Technician VI

State Of Nevada - DCFS
03.2021 - Current
  • Delegated tasks to team members to maintain team productivity.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Trained junior technicians in maintenance, repair and reporting duties.

Certified Nursing Assistant

Department Of Veterans Affairs
04.2015 - 03.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted Nurses with troubleshooting computer software issues while maintaining my additional job duties.
  • Trained 14 nurses and floor staff on releases of new software after deployment.

Medication Assistant

Emeritus Assisted Living
06.2012 - 04.2015
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reordered medication to maintain adequate supply.
  • Maintained 2 medication pyxis and updated computer software.
  • Reviewed security risks for HIPAA compliance and auditing.

Technical Support Supervisor

Casanova Consulting Group
10.2008 - 03.2012
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Performed server maintenance on 4 servers and preventative care.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Associate of Science - Information Technology / System Network Admin.

Career College of Northern Nevada
Sparks, NV

Skills

  • Effective Communicator with upper management while building team unity
  • Proactive at assessing customer needs then creating and executing plans for resolution
  • Willing to assist other team members to make us all more efficient
  • Ability to work on multiple projects at one time and prioritizing work needed to be completed
  • Effective at listening and communicating with customers to resolve their needs
  • Trained and experienced on team leadership

Timeline

IT Technician VI

State Of Nevada - DCFS
03.2021 - Current

Certified Nursing Assistant

Department Of Veterans Affairs
04.2015 - 03.2018

Medication Assistant

Emeritus Assisted Living
06.2012 - 04.2015

Technical Support Supervisor

Casanova Consulting Group
10.2008 - 03.2012

Associate of Science - Information Technology / System Network Admin.

Career College of Northern Nevada

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Brandon Walker