Brandon Walker
Shreveport,LA
Summary
Detail-oriented and results-driven Assistant Manager with 3 years of experience in managing operations at an Amazon Delivery Station. Expertise in overseeing delivery operations, managing team performance, optimizing processes, and ensuring timely and accurate delivery of packages. Proven ability to lead cross-functional teams, improve delivery efficiency, and enhance customer satisfaction in fast-paced environments. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
2
2
years of professional experience
Work History
Assistant manager
Amazon Delivery Station
Shreveport, USA
09.2024 - Current
- Launched WLN2 Back In September and trained the first class of associates in the building
- Supervised and coordinated a team of over [150] associates, ensuring smooth and efficient daily operations within the delivery station
- Managed package sorting, scanning, and delivery scheduling to ensure timely and accurate order fulfillment, meeting or exceeding daily delivery goals
- Monitored and analyzed performance metrics (e.g., delivery times, on-time delivery rate) to identify areas for improvement and implement corrective actions
- Ensured compliance with all safety protocols and Amazon’s operational policies, maintaining a safe and productive work environment
- Trained, mentored, and provided ongoing coaching to new and existing team members to improve skills, knowledge, and performance
Process Assistant
Amazon Fulfillment Center
Tallahassee, USA
03.2024 - 09.2024
- Hit building record for sort dpmo (3,733)
- Collaborate cross-functionally with other departments to resolve issues and streamline processes, supporting the overall operational goals of the facility
- Assisting the floor as an associate resource, training associates and Auditing for (SOPs)
- Analyze key performance indicators (KPIs) and operational data to identify area for improvement and implementing solutions to enhance process efficiency
Fulfillment Associate
Amazon
Suffolk, VA
08.2022 - 02.2024
- Packaged fragile items with protective padding to prevent damages during shipments.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Performed quality checks on products prior to shipment to ensure customer satisfaction.
Education
High School Diploma -
Marksville High School
Marksville06.2013
Skills
- Delivery Operations
- Data analysis
- Critical thinking
- Time management
- Team Leadership Development
- Adaptability
- Logistics
- Employee engagement
- Employee scheduling
- Workplace safety compliance
- Customer service
Timeline
Assistant manager
Amazon Delivery Station
09.2024 - Current
Process Assistant
Amazon Fulfillment Center
03.2024 - 09.2024
Fulfillment Associate
Amazon
08.2022 - 02.2024
High School Diploma -
Marksville High School