Brandon Watkins
Macon,GA
Summary
I've worked in various customer service roles throughout my career, from public safey to train conductor. I've developed excellent communication and problem solving skills, and I'm excited to bring these skills to a new role in a different industry. Throughout my customer service career, I've learned how to effectively communicate with people from all walks of life. This has helped me to build strong relationships with customers and colleagues alike, and I'm excited to continue this approach in a new role.
Overview
7
7
years of professional experience
Work History
Conductor
Norfolk Southern
Macon, GA
10.2022 - Current
• Operate locomotives and other train equipment in a safe and efficient manner
• Ensure compliance with all applicable rules, regulations, and procedures
• Monitor and inspect freight cars for defects
• Couple and uncouple cars and secure cargo
• Inspect and maintain track
• Check and monitor safety and security of cargo
• Follow all safety protocols and procedures
Security Supervisor
Allied Universal Security Protection
11.2020 - Current
- Develop effective relationships with all security department personal through clear communication addressing customer service inquiries in a timely and accurate fashion
- Function as the training officer to new officers for facility familiarization and policy understanding and compliance
- Instruct new officers about patrol routes and explain the proper procedures for handling personnel during emergency and non-emergency situations.
C.E.R.T Assistant Commander
Georgia Department of Corrections
07.2017 - 08.2020
- Enforce rules and ensure order is kept within prison
- Supervise activities of offender
- De-escalate intense situations
- Inspect living quarters
- Complete incident reports and log book
- Assisted in restraining violent and unruly inmates
- Monitor inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Supervise and train CERT members.
Education
Associate Of Applied Science - Criminal Justice
Central Georgia Technical College
Macon, GA05.2014
Skills
- excellent verbal communication skills
- to be thorough and pay attention to detail
- patience and the ability to remain calm in stressful situations
- knowledge of public safety and security
Timeline
Conductor
Norfolk Southern
10.2022 - Current
Security Supervisor
Allied Universal Security Protection
11.2020 - Current
C.E.R.T Assistant Commander
Georgia Department of Corrections
07.2017 - 08.2020
Associate Of Applied Science - Criminal Justice
Central Georgia Technical College