Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Replaced damaged, missing, or defective parts with new and refurbished components.
Changed, rotated, and balanced tires on different types of vehicles.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Performed safety and emissions inspections.
Automotive Technician
Quick Lane At Loganville Ford
12.2016 - 01.2019
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Tire and Lube Technician
Tires Plus
06.2014 - 11.2016
Kept shop areas neat, clean, and free of safety hazards.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Improved customer satisfaction by providing timely and accurate tire and lube services.
Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Service Advisor
NTB-National Tire & Battery
02.2013 - 05.2014
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Developed estimates by costing materials, supplies, and labor.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Parts Manager
Auto Zone
07.2007 - 01.2013
Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Ordered parts for customers, repair shops, and service departments for use in automotive repair.