Brandon Watts
New Bedford,MA
Summary
Experienced with troubleshooting technical problems to ensure seamless IT operations. Utilizes diagnostic tools and customer service skills to resolve issues promptly. Knowledge of network configurations and software installations, ensuring optimized system performance.
Diligent with solid background in troubleshooting and resolving technical issues. Recognized for efficiently managing support tickets and improving user satisfaction. Demonstrated expertise in system diagnostics and customer communication.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
High Point Treatment Center,castle
10.2022 - 05.2025
- Imaged and Reconfigured Windows-based Devices
- Configured Apple iPhone and iPad devices
- Troubleshooted Technical Issues
- Created, deactivated and maintained employee user accounts
- Assisted with employee password resets
- Maintained department stock and inventory
- Setup and supported in a typical office environment
- Triaged work requests submitted to the Help desk via Phone and Zoho Ticket system.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Closed Over Approximately 5k tickets in my time there.
Greenhouse Worker
Jonathan Sprouts
12.2020 - 10.2022
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
Dishwasher
Kittansett Club
06.2017 - 11.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Associate of Arts - General Studies
Bristol Community College
Fall River, MA08-2021
High School Diploma -
New Bedford Voc Tech
New Bedford, MA06-2018
Skills
- Help desk support
- Ticketing system experience
- Asset management
- Mobile device management
- Remote desktop support
- Software installation
- Account management
- Microsoft outlook
- Active Directory management
- Hardware installation
- Printer support
Timeline
IT Technical Support Specialist
High Point Treatment Center,castle
10.2022 - 05.2025
Greenhouse Worker
Jonathan Sprouts
12.2020 - 10.2022
Dishwasher
Kittansett Club
06.2017 - 11.2020
Associate of Arts - General Studies
Bristol Community College
High School Diploma -
New Bedford Voc Tech
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