Summary
Overview
Work History
Education
Skills
Timeline
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BRANDON WEBB

Massena,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Trucking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Load Planner

LTI
12.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Directed investigations to verify and resolve customer or shipper complaints
  • Maintained updated and detailed records of calls in physical and electronic database
  • Optimized load plans to enhance shipping efficiency and reduce costs.
  • Collaborated with cross-functional teams to ensure timely delivery of goods.

Plant Manager

Martin Marietta
10.2016 - 12.2020
  • Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
  • Created new training program with focus on staff safety, food safety and production quality to achieve reduced labor costs and tighter control points.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Directed employees and related programs to maximize team productivity and facility output.
  • Made strategic decisions and developed key plans that affected direction of business.
  • Provided direction and leadership to all levels of employees and managers.

Driver

CTS
03.2012 - 10.2016
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Delivered employees and materials to job sites daily.

Apprentice Lineman

North East Texas Power
05.2006 - 03.2012
  • Installed and maintained electrical distribution lines, ensuring compliance with safety regulations.
  • Assisted in troubleshooting power outages, effectively restoring service to customers.
  • Operated heavy machinery, including bucket trucks and digger derricks, for line installation and repair.
  • Collaborated with team members to execute planned maintenance schedules efficiently.
  • Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.

Education

High School Diploma -

Winnsboro High
Winnsboro, TX
06-2000

Skills

  • Safety courses OSHA 30 Certificate
  • Leadership & Development Training
  • Occupational safety
  • Preventative measures
  • OSHA standards and codes
  • Protective equipment
  • Safety courses

Timeline

Load Planner

LTI
12.2020 - Current

Plant Manager

Martin Marietta
10.2016 - 12.2020

Driver

CTS
03.2012 - 10.2016

Apprentice Lineman

North East Texas Power
05.2006 - 03.2012

High School Diploma -

Winnsboro High

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