Brandon White
Parkville,MD
Summary
Seasoned Specialist offering 7 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Specialist
General Dynamics (GDIT)
04.2024 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Installed workstations, printers, and voip phones
- Creates users accounts using Active directory on NIPR/SIPR/JWICS
- Organized and Corrected user documentation for ATCTS database.
- Developed and implemented specialized procedures for customer service operations.
- Assisted in developing strategies to increase customer satisfaction levels.
Help Desk Technician
Teksystems
Fort Meade- Maryland
05.2022 - 05.2023
- Aided users with 2875 documentation to streamline the process of account creation
- Facilitated smooth operation by setting up workstations, printers, and voip phones
- Proficient in establishing user accounts via Active Directory for both NIPR and SIPR.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Analyzed system logs to detect potential issues with computer systems.
G6 Plans NCOIC
US Army
Camp Arifjan
03.2021 - 03.2022
- Conducted comprehensive reviews of building plans to verify compliance with relevant codes, regulations, and ordinances.
- Managed multiple day-to-day technical activities, driving a environment of quality awareness, the adoption of industry best practices and ongoing improvement efforts to optimize functionality and deliver seamless performance.
- Streamlined operations by planning and prioritizing internal workflows.
- Work strategically to define and roll out plans to support soldiers in disembarking and returning to the Camp Arifjan base
Personal Computer Support Tech
Caelum Research
Aberdeen Proving Ground - Maryland
02.2019 - 03.2021
- Efficiently supported a distributed PC/networking system encompassing stand-alone PCs, networked computers, printers and other computer peripherals through tasks including securing, installation, testing repair and troubleshooting.
- Delivered assistance in technical, operational, and training aspects to users of personal computers over the phone and in person for PC desktop hardware as well as software packages
- Troubleshot computer problems, performed hardware and software diagnostics, and coordinated necessary repairs.
- Installed, configured, tested, maintained, monitored and troubleshot end user workstations, laptops, printers and peripherals.
- Conducted training sessions for end users on how to best use various software applications installed on their computers.
Education
Bachelor of Fine Arts - Computer Arts and Design
Mercy College
Associate of Fine Arts - Computer Science
Orange County Community College (SUNY Orange)
Multichannel System Operator training -
Fort Gordon Signal School
Skills
- Expert Problem Solving
- Customer Relations
- VoIP phones
- NIPR/SIPR
- ACAS Scans
- Active Directory
- Voice/data wiring
- Microsoft Office (Word, Excel, PowerPoint)
- Maintenance and repair
- Reliability
Websites
Certification
- CompTIA Security+
- United States Army TS/SCI Clearance
Locations
Parkville, MD
Timeline
IT Help Desk Specialist
General Dynamics (GDIT)
04.2024 - Current
Help Desk Technician
Teksystems
05.2022 - 05.2023
G6 Plans NCOIC
US Army
03.2021 - 03.2022
Personal Computer Support Tech
Caelum Research
02.2019 - 03.2021
Bachelor of Fine Arts - Computer Arts and Design
Mercy College
Associate of Fine Arts - Computer Science
Orange County Community College (SUNY Orange)
Multichannel System Operator training -
Fort Gordon Signal School
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