James M. Kimmich
Florence
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in a leadership role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Fraud Response Specialist/Resource Desk Supervisor
Fidelity Investments
08.2022 - Current
- Responsible for assessing fraudulent situations diagnosing the origin of the fraud, and prescribing a solution.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Serves as a role model and leader for the front line fraud specialists. As their supervisor, I evaluate and coach when opportunities arise and provide guidance for difficult situations.
Customer Relationship Advocate
Fidelity Investments
08.2021 - 08.2022
- Responsible for assisting clients with a broad range of needs
- Providing excellent customer service while maintaining adherence to Fidelity’s policies as well as industry standards
Station Support Representative
Kalitta Air
02.2021 - 08.2021
- Responsible for safety inspections of lock mechanisms on freight airlines
- Responsible for providing support services to the flight crews
Security Officer
Mercy West
11.2019 - 10.2020
- Patrol facility on foot and vehicle
- Observe for suspicious activity and respond appropriately
- Enforce company policies; respond to emergencies; conflict resolution
- Assisted in planning for security needs of new facility
- Implementing and updating new policies
Patrolman/ Sergeant
Marianna Police Department
08.2014 - 09.2019
- Provide public service and respond to emergency calls
- Enforce traffic and criminal laws
- Provided leadership for shift including schedules and conflicts
- Conducted follow up investigations and prepared documents for prosecution of criminal offenses
Deputy Sheriff
Jackson County Sherriff Department
03.2013 - 08.2014
- Provide public service and respond to emergency calls
- Enforce traffic and criminal laws
- Responsible for service of Civil Process and transportation of prisoners as well as psychiatric hold patients
Security Officer
Mercy Hospital- Mt. Airy/ Western Hills
10.2010 - 11.2012
- Patrol facility on foot and vehicle
- Observe for suspicious activity and respond appropriately
- Enforce company policies; respond to emergencies; conflict resolution
- Assisted in planning for security needs of new facility
- Implementing and updating new policies
Park Director
River Shore Sports Complex
06.2009 - 07.2010
- Managed 30+ employees, maintained park productivity, promoted tournaments
- Day to day operations of park and all leagues and tournaments
Sales and Leasing Consultant
Kerry Automotive/ Kidd Chrysler Dodge Jeep
01.2007 - 06.2009
- Assessed financial stability and assisted in decision making
- Provided customer service to all customers
Deputy Sheriff
Dearborn County Sheriff Department
01.2005 - 10.2006
- Company Overview: Certified
- Provided public service and responded to emergency calls
- Enforced traffic and criminal laws
- Numerous court appearances in criminal prosecution with a 99% conviction rate in courtroom testimony
- Executed multiple search and arrest warrants
- Certified
Police Officer
Aurora Police Department
06.2001 - 01.2005
- Provided public service and responded to emergency calls
- Enforced traffic and criminal laws
- Worked closely with Prosecuting Attorney in preparation of warrant affidavits and case preparation for prosecution of criminal offenders
- Executed multiple search and arrest warrants
- Case work also included ongoing investigation of felony offenses
Education
Equivalency of Training Crossover Course -
Chipola College
Marianna, Florida10.2013
Indiana Law Enforcement Academy
Plainfield, Indiana12.2001
High School -
Conner High School
Hebron, Kentucky05.1991
Skills
- Customer relations
- Customer service
- Report writing
- Incident response
- Expert problem solving
- Interview techniques
- Calm and professional under pressure
- Staff training and development
Certification
- 01/22, FINRA Series 07 - license obtained
- 02/22, Series 63 - license obtained
Timeline
Fraud Response Specialist/Resource Desk Supervisor
Fidelity Investments
08.2022 - Current
Customer Relationship Advocate
Fidelity Investments
08.2021 - 08.2022
Station Support Representative
Kalitta Air
02.2021 - 08.2021
Security Officer
Mercy West
11.2019 - 10.2020
Patrolman/ Sergeant
Marianna Police Department
08.2014 - 09.2019
Deputy Sheriff
Jackson County Sherriff Department
03.2013 - 08.2014
Security Officer
Mercy Hospital- Mt. Airy/ Western Hills
10.2010 - 11.2012
Park Director
River Shore Sports Complex
06.2009 - 07.2010
Sales and Leasing Consultant
Kerry Automotive/ Kidd Chrysler Dodge Jeep
01.2007 - 06.2009
Deputy Sheriff
Dearborn County Sheriff Department
01.2005 - 10.2006
Police Officer
Aurora Police Department
06.2001 - 01.2005
Indiana Law Enforcement Academy
High School -
Conner High School
Equivalency of Training Crossover Course -
Chipola College
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