Brandon White
Swedesboro,NJ
Summary
Goal-driven service manager offering 3+ years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
6
6
years of professional experience
Work History
Service Manager
Heritage's Dairy Stores
Swedesboro, NJ
02.2025 - Current
- Coordinated daily service operations and fostered positive customer interactions.
- Handled customer inquiries and resolved issues effectively.
- Maintained equipment and resources for smooth operations.
- Created service process documentation that streamlined training for new hires.
- Implemented feedback mechanisms to enhance training effectiveness.
- Delivered one-on-one coaching to enhance employee skills and performance.
- Developed strategies for improving software performance, scalability and reliability.
Inventory Specialist
WIS International Inventory Service
Newark, New Jersey
06.2024 - 02.2025
- Conducted accurate inventory counts using handheld scanners and mobile devices.
- Performed inventory cycle counting and identified discrepancies.
- Reported discrepancies and resolved issues with inventory levels promptly.
- Monitored stock levels to maintain product availability and support order fulfillment.
- Collaborated with team members to streamline stock organization and categorization.
- Implemented best practices for storage to optimize space utilization.
- Performed scheduled inventory counts and supply audits.
- Maintained proper storage conditions for all items, ensuring compliance with safety and quality standards.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
Cashier Team Lead
ShopRite
Swedesboro, New Jersey
07.2023 - 05.2024
- Supervised cashier team to ensure efficient service and customer satisfaction.
- Trained new cashiers on register operations and customer service protocols.
- Managed cash handling procedures and balanced registers at end of shifts.
- Executed promotions and loyalty programs to increase customer engagement.
- Assisted cashiers with resolving customer complaints and inquiries.
- Cultivated strong relationships with team members to improve collaboration.
- Ensured compliance with all safety regulations while performing tasks.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Participated in monthly meetings to discuss upcoming promotions, initiatives, and strategies.
- Personalized service for each customer to enhance overall satisfaction.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Freelance Video Editor
Kingsway Reg High School
Swedesboro, NJ
09.2020 - 06.2023
- Collaborated with teachers to create educational videos for classroom use.
- Managed video library organization and maintenance for easy access by staff.
- Developed engaging promotional videos to highlight school achievements and activities.
- Assisted in training students on video editing techniques and software tools.
- Edited video content for school events and programs using industry-standard software.
- Implemented visual effects, animation, color correction techniques, and audio mixing to enhance the overall quality of videos.
- Edited video by adding graphics, titles, audio and special effects.
Education
High School Diploma -
Kingsway Regional High School
Swedesboro, NJ06-2023
Skills
- Customer service and operations
- Service scheduling and efficiency
- Workflow management
- Process compliance
- Quality assurance
- Inventory management and control
- Productivity analysis
- Project coordination
- Employee training
- Team leadership
- Relationship management
- Maintenance oversight
- Communication skills
- Conflict Mediation
Timeline
Service Manager
Heritage's Dairy Stores
02.2025 - Current
Inventory Specialist
WIS International Inventory Service
06.2024 - 02.2025
Cashier Team Lead
ShopRite
07.2023 - 05.2024
Freelance Video Editor
Kingsway Reg High School
09.2020 - 06.2023
High School Diploma -
Kingsway Regional High School