Daryl Phillips
Nutrex Research
Longwood,FL
1
Language
13
years of professional experience
Results-driven Inside Sales and Customer Service Manager with extensive experience in sales growth, customer relationship management, team leadership, and operational improvement. Proven ability to expand customer bases, increase revenue opportunities, and build strong partnerships with clients and teams. Skilled in developing sales strategies, managing accounts, improving processes, and creating a positive team culture that supports company goals and customer satisfaction.
Work History
Inside Sales Manager/Customer Service Manager
9 Years 8 Months- Manage inside sales operations and support nationwide customer accounts while driving revenue growth and customer retention.
- Established and exceeded sales goals by developing targeted strategies and maintaining strong relationships with over 100 accounts.
- Strengthened client partnerships through consistent communication and proactive support, enhancing client satisfaction and loyalty.
- Developed pricing strategies that balanced profitability with customer satisfaction, fostering long-term business relationships.
- Resolved complex customer issues with high-profile accounts, protecting relationships and increasing repeat business.
- Identified sales opportunities and secured new customer relationships to achieve company growth objectives.
- Collaborated with internal teams to improve service delivery, account management, and overall customer experience.
- Supervised hiring, onboarding, training, and performance evaluations for customer service teams.
- Led cross-functional efforts to resolve customer issues and improve service processes.
- Established service protocols that improved response times and customer retention.
- Implemented workflow enhancements that streamlined processes, leading to faster resolution times and improved customer satisfaction.
Store Manager
3 Years 8 Months- Managed daily store operations, including inventory control, cash management, scheduling, opening and closing procedures, and compliance with company standards.
- Led, trained, and mentored employees in a fast-paced retail environment through effective communication and performance coaching.
- Facilitated hiring, onboarding, and employee development to strengthen team capabilities.
- Developed employee training programs that enhanced service quality and streamlined onboarding process.
- Managed merchandising strategies, product displays, and promotional rotations to maximize sales opportunities.
- Developed store schedules based on customer demand, staffing needs, and employee strengths.
- Maintained high customer satisfaction by implementing customer-focused service standards.
- Resolved escalated customer concerns while protecting brand reputation and customer loyalty.
- Evaluated customer feedback and operational trends to pinpoint service improvement opportunities.
Education
Associate of Science - Business Management
High School Diploma
Skills
Inside and Outside Sales
Customer Relationship Management
Sales Strategy & Business Planning
Account Management
Sales Tracking & Reporting
Team Leadership & Coaching
Customer Service Operations
Database Management
Inventory & Retail Operations
Employee Training & Development
Performance Management
Process Improvement
Languages
English
Full Professional
Timeline
Inside Sales Manager/Customer Service Manager
Nutrex Research
02.2017 - CurrentRead More
Store Manager
General Nutrition Centers
06.2013 - 02.2017Read More
Lake Mary High School
High School Diploma
Read More
University of Phoenix
Associate of Science from Business Management
Read More