Lina Ziermann
Boca Raton,FL
Summary
Tech-savvy professional with advanced training and experience in LED Lighting seeking Inside Sales Management Role. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
15
15
years of professional experience
Work History
Inside Sales and Customer Service Manager
Triangle Lighting Solutions
Remote
08.2019 - Current
- Support 4 Sales Managers and Quotes Team in attaining monthly and annual targets up to 6M.
- Creating and following up on quotes to ensure they turn into orders
- Resolves Escalated customer inquiries and complaints via phone and email
- Compose and respond to emails from Manufacturers, distributors, contractors, and end users.
- Quotes and crosses all projects that come through the pipeline
- Deciphering drawings
- Creating submittals
- Providing Tracking
- Project management
- Checking inventory
- Handles RMA and RMA replacements
- Crosses and recommends products by supplying one of our 74 manufacturer lines.
- Train new employees on company policy and procedures related to Customer Service and Quotes
- Work with Technical Support to ensure all questions are answered with 100% certainty.
- Delegated work to staff setting priorities and goals
Customer Service and Quotations Manager
SLV Lighting North America
Tampa, FL
08.2017 - 07.2020
- Provided Quotations and Customer Service to customer or distributor
- Negotiated and approved pricing when needed especially for high volume projects
- Answered phone calls and emails
- Upsold products
- Delegated responsibilities between the team.
- Ensured effective communication with the Logistics Team on status of orders an expedites
- Handled RMA and replacements
- Provided product recommendations bases on application and answered technical questions
- Trained and mentored Customer Service and Quote Representatives
- Managed and helped enter orders for the E Commerce accounts like Amazon and Wayfair.
Inside Sales Manager III
Cree Lighting
Durham, NC
10.2015 - 04.2017
- Supported 8 National Account Sales Managers in attaining monthly and annual targets up to 21M.
- Project managed all National Accounts
- Traveled with National Account Sales Managers on Sales calls 25% of the time
- Resolved all escalated customer complaints via email and phone
- Warm and Cold Calling National accounts to make appointments for my Sales Reps.
- Accounted as a liaison between National Account Sales Rep and 300+ -National Accounts like BMW, 7-11, Starbucks, and Walmart.
- Created and provided reports on inventory, forecasting, and financials
Global Sales Operations Analyst
Cree Lighting
Durham, NC
09.2014 - 10.2015
- Provided Salesforce Reports to President and VP of National Accounts as well as to Sales Managers
- Assisted National Account Sales Managers with PowerPoints showing data on specific distributors/accounts.
- Provided Point of Sale Reports and marketing report requests in Oracle and Salesforce.
National Account Inside Sales Manager
Cree Lighting
Durham, NC
07.2011 - 10.2014
- Supported 7 National Account Sales Managers
- Provided quotes, RFI/RFP, and lighting recommendations based on application and space
- Prepared reports on inventory and financials
- Forecasting
- Traveling with National Accounts Sales Managers to ensure better relationship with customers
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Customer Service Representative
Cree Lighting
Durham, NC
10.2008 - 07.2010
- Processed orders and returns in Oracle System
- Answered 100+ phone calls daily
- Composed and responded to emails from Rep Agencies and distributors quickly and accurately.
- Managed the entire midwest territory including Rep Agencies and distributors and some National Accounts
- Was picked to handle the National Accounts we started bringing in
- Was picked to handle the EDI orders for the Wal-Mart Account
Education
Some College (No Degree) - Communications
Indiana University Bloomington
Bloomington, INSkills
- Call Center Operations
- Salesforce
- Patience
- Dependability
- Conflict Resolution Techniques
- Excel
- Microsoft
- EDI
- Ecommerce
- Logistics
- Forecasting
- Technical Support
- Call Monitoring
- Quality Assurance
- Project Management
- Client Relations and Retention
- Inside Sales
References
References available upon request.
Timeline
Inside Sales and Customer Service Manager
Triangle Lighting Solutions
08.2019 - Current
Customer Service and Quotations Manager
SLV Lighting North America
08.2017 - 07.2020
Inside Sales Manager III
Cree Lighting
10.2015 - 04.2017
Global Sales Operations Analyst
Cree Lighting
09.2014 - 10.2015
National Account Inside Sales Manager
Cree Lighting
07.2011 - 10.2014
Customer Service Representative
Cree Lighting
10.2008 - 07.2010
Some College (No Degree) - Communications
Indiana University Bloomington
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