Hi, I’m
ROSENDA TREVINO
210-710-0363
San Antonio,TX
Summary
Looking for a full time job to utilize my customer service, sales, management and administrative skills. When trained in any program I will be able to execute any job task. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
years of professional experience
Work History
Texas Johns
Customer Service Representative/Inside Sales
03.2023 - 03.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dons and Bens
Customer Service Cashier
06.2022 - 06.2023
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Sipit
Lead 1
09.2021 - 05.2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Service Valet, Valet Living
Customer Service
07.2018 - 06.2019
Job overview
- Responsible for ensuring daily/nightly completion of resident door stop trash/recycle pick up for assigned properties.
MYTYME
Account Manager
01.2017 - 01.2018
Job overview
- Responsible for managing timeshare accounts for various account holders. Handling all accounting files, data entering, scheduling and sales.
GL Hunt Foundation Repair
Office Administrator
01.2016 - 01.2017
Job overview
- Managed office and booking appointments for company estimators; ordered concrete/steel material and kept inventory. Payroll, answered phones and handled all transfer warranties.
Du West Foundation Repair
Office Assistant
01.2015 - 01.2016
Job overview
- Responsible for weekly material inventory, daily time sheet entry, collect payments and make deposits, make transfer warranty appointments, enter invoices and pay vendors, customer dispute resolutions, warranty transfers, assist office manager with marketing events. Transitioned through company buy out in June 2015.
Education
Judson High SchoolConverse, Texas
Diploma
01.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Account updating
- Recordkeeping strengths
- Sales expertise
- Coordination
- Product and service solutions
- Product sales
- Customer education
- Filing
- Clerical support
- Documentation
- Order processing
- Paperwork processing
- Product knowledge
- Follow-up skills
- Microsoft outlook
- Professional telephone demeanor
- Call center operations
- Payment processing
- Complaint resolution
- Complaint handling
- Credit adjustments
- Key holder experience
- Account management
- Store maintenance
- Order fulfillment
- Assertiveness
Timeline
Customer Service Representative/Inside Sales
Texas Johns
03.2023 - 03.2025
Customer Service Cashier
Dons and Bens
06.2022 - 06.2023
Lead 1
Sipit
09.2021 - 05.2022
Customer Service
Service Valet, Valet Living
07.2018 - 06.2019
Account Manager
MYTYME
01.2017 - 01.2018
Office Administrator
GL Hunt Foundation Repair
01.2016 - 01.2017
Office Assistant
Du West Foundation Repair
01.2015 - 01.2016
Judson High School
Diploma
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