JASON NUTTING
Boise,ID
Summary
Highly accomplished Sales Manager with 15+ years of professional experience in customer service, global account management, and employee development. Knowledge of Microsoft Office, Teams, Salesforce, CRM's, SAP, data entry, inside sales, forecasting and strategic planning. Excellent communication skills, both written and verbal. Strong interpersonal, multitasking, customer relations and negotiation abilities.
Overview
14
14
years of professional experience
Work History
Inside Sales and Customer Service Manager
CTS Corporation/ Quality Thermistor
Boise, Idaho
02.2022 - 08.2024
- Managed a team of five Inside Sales Representatives for the North American market, overseeing more than $50M in annual sales and driving strategic planning, forecasting, and deal closures
- Restructured and optimized the sales team, introducing KPIs to boost efficiency, drive revenue growth, and strengthen market positioning, leading to a $5M year-over-year increase in revenue from 2022 to 2024
- Directed key accounts with OEM manufacturers, and ensuring timely delivery of high-volume products by coordinating with engineering and production teams
- Acted as the primary contact for customer escalations, resolving issues collaboratively with production and engineering to ensure satisfaction and retention
- Leveraged SAP, Salesforce, and advanced analytics to monitor sales margins, optimize production schedules, and adapt strategies to evolving economic conditions
- Delivered actionable business insights through detailed reporting and presentations, aligning operations with growth objectives and market trends
Business Owner
ShadyJsLighting
Boise, ID
06.2017 - 02.2022
- Launched and grew an online business selling antique and vintage lighting, transitioning to custom lighting solutions for a global customer base
- Identified a niche market in 2018, introducing made-to-order custom lighting products that streamlined the sales cycle and increased sales volume
- Built a diverse international clientele, establishing multiple channels for direct sales and distribution, expanding the business's global reach
- Managed day-to-day business operations, overseeing sales, customer service, shipping, purchasing, restorations, and the production of custom lighting products
- Achieved top seller status, cultivating a loyal customer base with repeat business, and gaining strong recognition among competitors in the lighting industry
Territory Manager
Ecolab
Boise, ID
10.2014 - 02.2017
- Sold commercial sanitation chemicals and ancillary products across warewashing, laundry, water filtration, and pool and spa applications, driving significant sales growth
- Implemented daily work plans to efficiently complete sales and service calls, targeting new and existing customers, and cultivating long-term relationships for sustained revenue growth
- Developed strong client relationships that resulted in increased sales volumes, enhanced customer retention, and mutually beneficial business opportunities
- Prepared and delivered impactful sales presentations to prospective clients, while also cold calling, prospecting, and growing existing accounts to maximize market share
- Achieved outstanding results, expanding territory sales from $900k to over $1.2M from 2014 to 2016, and earning the 2015-2017 Budgetary Excellence Award for exceeding revenue forecasts by 33%, while driving the highest revenues ever for the territory
Beverage Manager
Red Lion Hotels Corp.
Boise, ID
02.2011 - 08.2014
- Bringing 20 years of experience in the service industry, led and managed a team of FOH and BOH staff, overseeing hotel operations, restaurants, and catering for banquets and events during evening shifts
- Directed and trained waitstaff on customer service excellence and pouring techniques, improving consistency, reducing waste, and elevating the overall guest experience
- Expanded cleaning and environmental duties, enhancing operational efficiency and significantly boosting guest satisfaction
- Monitored and balanced inventories, ensuring proper stock levels and cost control to support smooth hotel operations
- Created a positive, engaging work environment, driving sales and profitability while earning companywide recognition for exceeding corporate standards and receiving numerous five-star service ratings
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Meridian, ID05.2013
Skills
- Microsoft Office
- Teams
- Salesforce
- Data Entry
- CRM's
- Forecasting
- Account Management
- Inside Sales
- Customer Relations
- Business Management
- Escalation Management
- Employee Development
- Leadership
- SEO
- Business Development
- Customer Service
- Communication
- Accurate
- Experienced
- Complaint resolution
- Staffing coordination
- Training and mentoring
- CRM software
- Account management
- Project management
- Process improvement specialist
- New hire training
- Team building and leadership
- MS office
- Sales proficiency
- Employee scheduling
- Management of remote employees
- MS office expert
- Adherence to high customer service standards
- Personnel training and development
- Handling escalations
- Schedule coordination
- Workflow management
- Problem-solving
- Expertise in sales
- Staff management
- Schedule management
- Account resolution
- Continuous improvement
- Excellent time management skills
- Escalation handling
- Training and coaching
- Conflict management
- Service delivery optimization
- Cross-functional collaboration
References
Available upon request.
Timeline
Inside Sales and Customer Service Manager
CTS Corporation/ Quality Thermistor
02.2022 - 08.2024
Business Owner
ShadyJsLighting
06.2017 - 02.2022
Territory Manager
Ecolab
10.2014 - 02.2017
Beverage Manager
Red Lion Hotels Corp.
02.2011 - 08.2014
Bachelor of Science - Business Administration And Management
University of Phoenix