Results-driven professional with expertise in operational risk, regulatory compliance, and process improvement. Proven ability to analyze trends and resolve discrepancies, ensuring compliance and efficiency in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Operations Technician
Bridges of Jacksonville
Jacksonville, FL
10.2025 - Current
Ensure compliance with Department of Corrections and court-ordered requirements within a highly regulated environment.
Investigated operational discrepancies, monitored alerts, and documented compliance exceptions for management review.
Maintain detailed documentation for regulatory oversight, audits, and operational reporting to ensure compliance.
Analyze trends and recurring issues to identify opportunities for workflow improvements and enhance compliance outcomes.
Coordinate with employers, government agencies, probation officers, and internal leadership to resolve issues quickly and accurately.
Build productive relationships with internal and external stakeholders while managing multiple priorities in a fast-paced environment.
Stock Loan Analyst – Prime Brokerage
Bank of America
Jacksonville, Florida
02.2019 - 03.2025
Managed daily middle office processing supporting securities lending and stock loan operations for institutional clients.
Investigated and resolved complex trade exceptions, settlement breaks, and fail positions through detailed analysis and collaboration with trading desks, counterparties, custodians, and clients.
Monitored daily fail metrics and operational risk indicators, escalating critical issues impacting client positions and regulatory compliance.
Oversaw corporate action events including mergers, acquisitions, tender offers, spin-offs, reorganizations, bankruptcies, and voluntary events while ensuring timely and accurate processing.
Performed reconciliation and validation of securities positions across multiple internal and external systems.
Partnered with technology and operations teams to identify process improvements that reduced operational risk and increased efficiency.
Supported time-sensitive market events, ensuring adherence to service level agreements and operational deadlines.
Maintained compliance with internal controls, regulatory expectations, and audit standards across all assigned responsibilities.
Cultivated strong relationships with front office, operations, finance, technology, and external partners to effectively resolve high-priority issues.
Data Governance Analyst
City National Bank
Remote
01.2022 - 06.2022
Identified data quality issues through detailed analysis and coordinated remediation efforts with business and technology teams.
Supported enterprise data governance initiatives that enhanced data quality, ensured regulatory compliance, and improved operational reporting.
Assisted with governance reporting and documentation while monitoring enterprise data standards to uphold compliance.
Participated in root cause analysis and continuous improvement initiatives to strengthen data integrity across business units.
Collaborated with cross-functional stakeholders to ensure consistent implementation of governance policies and regulatory expectations across the organization.
Corporate Internal Auditor
General Electric Company
Jacksonville, Florida
01.2015 - 02.2019
Executed operational, financial, and compliance audits across multiple business functions using risk-based audit methodologies.
Evaluated internal controls to identify operational weaknesses, compliance risks, and opportunities to improve business processes.
Performed audit testing, walkthroughs, documentation reviews, and control validation while ensuring compliance with corporate policies.
Presented audit findings to senior management, providing strategic insights to inform decision-making.
Prepared comprehensive audit reports highlighting key observations, risks, and actionable recommendations for senior leadership.
Collaborated with business leaders to create and implement corrective action plans, monitoring remediation efforts to ensure effective resolution.
Recognized for identifying process improvement opportunities that strengthened governance while improving operational efficiency.
Collaborated with departments to identify and mitigate financial risks.
Participated in large-scale international audit engagements involving executive leadership across multiple geographic regions.
Education
Bachelor of Science - Computer And Information Systems
University of Phoenix
Tempe, AZ
Skills
Operational Compliance
Regulatory Reporting
Compliance Monitoring
Transaction Oversight
Event Management
Process Coordination
Operational Workflow
Workflow Optimization
Issue Resolution
Problem Identification
Account Verification
Data Management
Stakeholder Engagement
Data Management
Timeline
Operations Technician
Bridges of Jacksonville
10.2025 - Current
Data Governance Analyst
City National Bank
01.2022 - 06.2022
Stock Loan Analyst – Prime Brokerage
Bank of America
02.2019 - 03.2025
Corporate Internal Auditor
General Electric Company
01.2015 - 02.2019
Bachelor of Science - Computer And Information Systems