Angelica Pacheco Ruelas
Phoenix,AZ
Summary
Seasoned technology infrastructure manager with extensive experience in configuring, testing, and maintaining hardware, software, and communication systems. Skilled in overseeing project deployment, ensuring security, and performing hands-on troubleshooting and restoration.
Overview
5
5
years of professional experience
Work History
Operations Support Technician
The Cheesecake Factory
Phoenix, Az
01.2024 - Current
- Managed invoice processing by reviewing, entering, and tracking transactions, resolving discrepancies to ensure timely payment.
- Reconciled daily operational records, schedules, and inventory tracking to ensure accurate reporting.
- Performed high-volume data entry, maintaining accurate operational records in Microsoft Excel and internal systems.
- Developed and maintained reporting tools and trackers to enhance data integrity and facilitate informed decision-making.
- Collaborated with management to streamline workflows, improve approval processes, and boost operational efficiency.
- Identified process gaps and recommended improvements to enhance reporting accuracy and reduce processing timelines.
- Coordinated cross-departmental communication to ensure timely flow of operational information.
- Supported compliance processes by ensuring employee eligibility through E-Verify and HR systems.
Operations Manager
TOWI LANDSCAPING LLC
01.2022 - 01.2026
- Managed job documentation, including schedules, client records, and service details, to drive timely project completion.
- Coordinated communication between field crews and office staff to align project execution with established timelines.
- Tracked expenses for materials, labor, and job costs using spreadsheets, ensuring financial organization and accountability.
- Evaluated blueprints and project plans to verify scope accuracy and facilitate material coordination.
- Facilitated permit applications and office paperwork to ensure compliance with local regulations and project requirements.
Hostess
The Cheesecake Factory
01.2023 - 01.2024
- Coordinated with servers and management to ensure efficient service flow during peak hours while maximizing guest satisfaction.
- Coordinated with servers and management to optimize service flow during peak hours, enhancing guest satisfaction.
- Facilitated front-of-house operations by greeting and seating guests, managing reservations, and streamlining guest flow during peak periods.
- Maintained cleanliness and presentation of host stand, supporting overall restaurant operations and reinforcing brand standards.
Education
Bachelor of Science - Buiness Management
GRAND CANYON UNIVERISTY
PhoenixHigh School Diploma -
WESTWOOD HIGHSCHOOL
MesaSkills
- Accounts payable support
- Operational compliance
- Workflow optimization
- Invoice processing
- Data reconciliation
- Project management
- Cross-department collaboration
Timeline
Operations Support Technician
The Cheesecake Factory
01.2024 - Current
Hostess
The Cheesecake Factory
01.2023 - 01.2024
Operations Manager
TOWI LANDSCAPING LLC
01.2022 - 01.2026
Bachelor of Science - Buiness Management
GRAND CANYON UNIVERISTY
High School Diploma -
WESTWOOD HIGHSCHOOL