Gilvanice Espinoza

• Process and post patient payments and recurring payments while maintaining accurate transaction records.
• Reconcile daily receipts and complete end-of-day financial closeout procedures to support accurate financial records.
• Prepare daily revenue summaries and closeout reports for management review.
• Provide billing and payment support while assisting customers with account-related questions and financial arrangements.
• Maintain accurate customer records and update account information within the practice management system.
• Support payment processing, cash handling, data entry, and financial documentation in a high-volume healthcare environment.
• Identify and resolve routine account and transaction issues while maintaining accuracy and attention to detail.
• Manage scheduling, provider calendars, patient records, and front-office operations while balancing multiple priorities.

• Processed customer transactions accurately using point-of-sale systems.
• Handled cash and electronic payments while providing attentive customer service.
• Maintained organized merchandise displays and supported daily store operations.
• Assisted customers with product selection and resolved routine questions and concerns.

• Trained new employees on front-of-house procedures, customer service, and daily operational standards.
• Coordinated seating and customer flow in a fast-paced environment.
• Assisted with daily administrative and customer-service responsibilities.
• Communicated effectively with team members to maintain efficient restaurant operations.