Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Whitman

Brandon Whitman

Oklahoma City,United States

Summary

Dedicated Solution Consultant with a 15-year track record of career progression, excelling as a sales engineer and technical expert. Integrating robust technical expertise with decisive leadership and adept project management skills to deliver comprehensive IT Service Management and Customer Experience solutions. Demonstrated success in devising streamlined processes and resources, leading to enhanced efficiency in sales engineering workflow and shortened sales cycles. Proficient in delivering impactful presentations and tailored product demonstrations. Eager to secure a challenging and intellectually stimulating role as a Solution Consultant at Freshworks, committed to driving customer business objectives while fostering personal and professional development opportunities.


Overview

16
16
years of professional experience

Work History

Senior Solution Consultant

Gladly
09.2020 - Current
  • Enterprise Consultant on the teams largest opportunities
  • Closed 4.2M of Gladly's 30M ARR over 2 years.
  • RFP process leader in charge of technical and security response library
  • Create personalized solution demos and templates for team enablement
  • Drive value messaging with customer workshops

Senior Solution Consultant

Sakon Mobile
09.2020 - 01.2021
  • Principal Consultant for Sakon's ServiceNow practice globally
  • Implementation technical consultant over G2K implementations
  • Provide in-depth solution demos tailored by deep discovery of business issues
  • Conduct value workshops with customer success teams.

Senior Solution Consultant

ServiceNow
06.2017 - 09.2020
  • Enterprise Solution Consultant with the ability to design, develop and deliver solutions to complex business problems through technology and innovation
  • Works with platform/process owners and business stakeholders to translate business requirements into functional requirements within the Now Platform
  • Experience in family releases from Istanbul to current
  • Certified System Administrator - Quebec
  • Excels in renewal negotiations and complex migrations.

Solution Architect

KACE
08.2011 - 06.2017
  • Continuous contributor to the IT Ninja Community
  • Created and Maintained technical documentation library
  • Supported global solution architecture assistance for the SE team
  • Developed and delivered continual improvement training for employee and customer conference events.

Enterprise Support Analyst

Dell / Dell KACE
06.2007 - 08.2011
  • Supported enterprise customers and software solutions
  • Provided support for Enterprise Hardware And Software
  • Exchange, SQL
  • KACE Systems Management, Dell Management Console (Altiris).

Education

Music Performance

Southwest Oklahoma State University
Weatherford

Skills

  • Adaptability
  • Effective Time Management
  • Leadership and Team Mentorship
  • Analytical Thinking
  • Thought Leadership
  • Articulate Communication
  • Creative Problem Solving
  • Enterprise Software
  • Software Asset Management
  • IT Service and Asset Management
  • Customer Service/Experience
  • Advanced Troubleshooting
  • Public Speaking
  • Product Evangelism

Timeline

Senior Solution Consultant

Gladly
09.2020 - Current

Senior Solution Consultant

Sakon Mobile
09.2020 - 01.2021

Senior Solution Consultant

ServiceNow
06.2017 - 09.2020

Solution Architect

KACE
08.2011 - 06.2017

Enterprise Support Analyst

Dell / Dell KACE
06.2007 - 08.2011

Music Performance

Southwest Oklahoma State University
Brandon Whitman