Brandon Will
Fort Collins,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Claims Adjuster
Plymouth Rock Assurance
Boston, MA
03.2023 - Current
- Contact insureds, claimants, attorneys and other parties related to an auto accident.
- Determine liability of parties involved in a loss, including application of comparative negligence
- Ensure timely disposition of all claims in accordance with regulatory and statutory requirements
Director of Training and Development
Concierge Services, Inc
01.2022 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Managed new employee orientation training process for more than one hundred employees this year.
- Directed training programs and development paths for managers and supervisors.
Lead Concierge
Concierge Services, Inc
09.2021 - 01.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science - Kinesiology
Indiana University
Indianapolis08.2021
Skills
- Organizational Efficiency
- Claims Investigations
- Liability Determination
- Personnel Training and Development
- Inventory Audits
- On-The-Job Training
- Personnel Scheduling
- Critical Thinking
Timeline
Claims Adjuster
Plymouth Rock Assurance
03.2023 - Current
Director of Training and Development
Concierge Services, Inc
01.2022 - Current
Lead Concierge
Concierge Services, Inc
09.2021 - 01.2022
Bachelor of Science - Kinesiology
Indiana University
Similar Profiles
KHAGENDRA SIRIPURAPUKHAGENDRA SIRIPURAPU
Solution Architect at Plymouth Rock Assurance Corp.Solution Architect at Plymouth Rock Assurance Corp.
Julia EspositoJulia Esposito
Rental Representative at Plymouth Rock AssuranceRental Representative at Plymouth Rock Assurance
Christopher GrenhamChristopher Grenham
Sales Support Team Leader at Plymouth Rock AssuranceSales Support Team Leader at Plymouth Rock Assurance
Paul MeasleyPaul Measley
Chief Claims Officer Independent Agency Group at Plymouth Rock AssuranceChief Claims Officer Independent Agency Group at Plymouth Rock Assurance
Madelyn LaushmanMadelyn Laushman
Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)