Izea Aaron
Land O' Lakes
Summary
Results-driven Claims Professional experienced in liability claim handling, policy interpretation, risk assessment, and settlement negotiation. Proven ability to evaluate damages, analyze documentation, and communicate effectively with claimants, attorneys, and stakeholders. Current Drill Sergeant recognized for leadership, discipline, and the ability to manage high caseloads in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Ideal3
United States
07.2025 - 03.2026
- Managed a caseload of 80-100 active liability claims at various stages of investigation, documentation review, and evaluation.
- Reviewed applicable policy provisions and coverage terms to identify potential coverage issues and ensure claim handling aligned with policy language.
- Communicated with claimant attorneys and defense counsel to coordinate documentation exchange, address claim developments, and maintain organized, litigation-ready claim files.
- Evaluated claim timelines and documentation to ensure compliance with internal claim handling procedures and reporting standards.
Public Adjuster
Prolific Public Adjusting
Tampa, FL
01.2024 - 02.2025
- Assisted policyholders in filing insurance claims, achieving an average claim settlement increase of 20–30% compared to initial insurer offers.
- Conducted thorough policy evaluations, identifying hidden coverages in 80% of cases, maximizing client benefits.
- Developed risk and claims strategy for clients, minimizing financial loss and avoiding claim denials in 99% of cases.
- Provided expert documentation and damage analysis, leading to full recovery on all covered claims for multiple clients.
Claims Representative
American Glass Professionals
Tampa, FL
04.2023 - 10.2024
- Processed 50+ claims per month, ensuring accurate documentation, timely resolution, and full compliance with company and insurance guidelines.
- Reviewed and interpreted insurance policies to confirm coverage, identify gaps, and ensure clients received maximum eligible compensation.
- Prepared comprehensive claim reports to support settlements, litigation, and insurer communication, maintaining a 98% accuracy rate.
Drill Sergeant
United States Army
Tampa, FL
02.2019 - Current
- Led and trained 100+ soldiers, ensuring adherence to strict standards, protocols, and performance expectations—mirroring attention to detail required in claims assessment and documentation.
- Coordinated large groups and multiple projects simultaneously, demonstrating strong organizational and time management skills for handling multiple claims at once.
- Managed high-stress situations and resolved conflicts quickly, demonstrating critical decision-making skills applicable to complex claims and client disputes.
Education
Associate of Arts - Architecture
Valencia College West Campus
Orlando, FL01.2022
Skills
- Policy Interpretation & Coverage Analysis
- Damage Assessment & Risk Evaluation
- Client Advocacy & Relationship Management
- Process Improvement & Efficiency Optimization
- Remote Work Tools & Technology (Excel, Claims Software, CRM Platforms)
- Inspection & Investigative Techniques
Timeline
Claims Adjuster
Ideal3
07.2025 - 03.2026
Public Adjuster
Prolific Public Adjusting
01.2024 - 02.2025
Claims Representative
American Glass Professionals
04.2023 - 10.2024
Drill Sergeant
United States Army
02.2019 - Current
Associate of Arts - Architecture
Valencia College West Campus