Brandon Williams
Los Angeles,CA
Summary
Seasoned Logistics and Warehouse Supervisor. A talented leader with 7 years of management experience in the field. High level of knowledge applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Hardworking and Detail Oriented with the ability to multi-task efficiently. Ability to bring solid understanding of operational , excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
DDU Runner
DHL
Commerce
04.2019 - Current
- Assembled set ups for several departments, process DDU parcels sacks, load completed containers and perform final QC check before parcels/mail leaves terminal
- Assembles set-ups for DDU sort frames, staging areas, New Ops stations and any additional production floor departments
- Process parcel sacks by performing QC check on contents/sack label
- Scan sack label to link it to correct container
- Stroke count sack to correct container
- Stage container for dispatch
- Ensure timely preparation for dispatch drivers
- Assist in all areas of production where necessary, e.g., DDU sack sort
- Assist supervisor with new employees as come into department
- Work well under pressure, works rapidly for long periods and works on several tasks at the same time
- Contacts other departments or people on routine affairs and exchange necessary information with other departments when needed
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Cultivated warm relationships with other members of tem
Logistics Manager
Carson Transport
Carson, Ca
04.2018 - 04.2019
- Supervised Offloading and sorting incoming packages for distribution
- Prepare packages for outgoing freight
- Planned and Scheduled Timely Fleet Inspections
- Established work environment of teamwork, employee involvement/empowerment, fairness, and consistency.
- Conduct performance reviews, coach and train direct employees through employee evaluations
- Managed loading/ unloading of vehicle fleets
- Ensured all equipment
- Acted as liaison between facility, employees and owner of company
- Oversaw employee attendance, daily tasks and assignments
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Retention Lead
Time Warner Cable
Culver City, CA
04.2010 - 04.2018
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on sales goals and conflict resolution
- Ensured department met monthly goals
- Maintained call and data entry accuracy levels for team of 8
- Enhanced all customer experiences when speaking to them about services and products
- Managed development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
Night Shift Superviso
Carson Express
Carson, CA
03.2010 - 12.2014
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within organization.
- Resolved conflicts among team members in timely manner, promoting cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at beginning and end of each shift.
- Scheduled Dispatch for Drivers on am shifts based on incoming loads
- Conferred with customers of supervising personnel to address questions, problems and any request for service
- Recommend ways to improve on production methods and conditions of department
- Held monthly department meetings
Store Manager
PCS Express
Los Angeles, CA
03.2008 - 04.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Identified the correct solutions for customer billing, technical and or account issues
- Set, enforced and enforced internal policies to maintain efficiency and responsiveness to demands
Assistant Manager
Frys Electronics
Manhattan Beach, CA
01.2007 - 02.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reached and Maintained department goals
- Trained new sales associates for various departments
- Coached team on effective upselling and cross selling methods
- Submitted reports to senior management to aid in business- decision making and planning
Education
Associate of Arts - Sociology
El Camino
Los Angeles High School Diploma -
Cason High School
Carson, CA 06.2023
Skills
- Customer Service
- Efficient Pacing
- Heavy Lifting
- Administrative tasks
- Production and Processing
- Operation Monitoring
- Leadership and Organizational Skills
- Strong analytical and problem solving and skills
- MS Office
- Oral and Communications Skills
- Zendesk
- Inventory Tracking
Timeline
DDU Runner
DHL
04.2019 - Current
Logistics Manager
Carson Transport
04.2018 - 04.2019
Retention Lead
Time Warner Cable
04.2010 - 04.2018
Night Shift Superviso
Carson Express
03.2010 - 12.2014
Store Manager
PCS Express
03.2008 - 04.2010
Assistant Manager
Frys Electronics
01.2007 - 02.2008
Associate of Arts - Sociology
El Camino
High School Diploma -
Cason High School