Brandon Williams
St. Petersburg,FL
Summary
Collaborative, encouraging leader and skilled analytical problem-solver with dedication to partnering with coworkers to promote talents for team building, leading, motivating, engaging, to create, make, and maintain an empowering work culture. Documented strengths in building strong relationships through excellent customer service relations with diverse range of independent decision making skills with sound judgment to positively impact company success at store level. Always looking to improve and build professional interpersonal working relationships with coworkers through training, monitoring, and morale boosting interactions to enhance employee engagements and boost performance in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Grill/Line/Fries Cook
McDonald's
09.2022 - 12.2022
- A Crew Member has three main responsibilities: Customer Service, Food Preparation and Cleanliness and Hygiene
- Good customer service skills are integral to the way we do things at McDonald's
- A crew member will be expected to provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas.
Customer Service Representative (CSR)
Family Dollar
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Skilled Laborer
Production Workers, All Other People Ready
01.2021 - Current
- A Laborer, is responsible for performing various tasks to aid daily operations at various job sites
- Their duties include loading and unloading tools or raw materials, assembling other pieces of equipment throughout the particular site.
Crew Member
Dunkin doughnuts
08.2021 - 10.2021
- Crew Members are responsible for delivering great and friendly guest experiences
- They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment
- They work as part of a team to meet our Guests' needs and give them a reason to come back.
Team member - Production Workers
McDonald's
03.2010 - 09.2010
- Job duties consisted of having product made to order
- Maintenance of restaurant and instore facilities
- Completing daily objectives presented by Manager on Duty
- Resolving customer complaints to total satisfaction.
General Labor
Grounds Maintenance Workers, All Other
11.2008 - 03.2010
- Visited selected worksites to assist person of contact complete whatever tasks where set out to be accomplished.
PFC/E-3
Artillery and Missile Crew Members
09.2004 - 08.2006
- Targeted, fire, and maintained weapons used to destroy enemy positions, aircraft and vessels
- Used torpedoes and missiles launched from a ship or submarine
- Tested, inspected, and stored ammunition, missiles, and torpedoes
- Conducting preventive and routine maintenance on weapons and related equipment
- Established & maintained radio wire communications
- Operated weapons targeting, firing, and multi-missile launch computer systems.
Education
GENERAL CONTINUING EDUCATIONAL UNITS - CENTER FOR ENTREPRENEURSHIP & INNOVATION
University of Florida
Gainesville, FL10.2015
Associate's Degree - Computer Science
ITT Technical Institute
Tallahassee, FL12.2013
Military Occupational Specialty - Military Technologies
U.S.A.F.A.T.C.
Fort Sill, OK01.2005
High School Diploma -
Leon High School
Tallahassee, FL05.2004
Skills
- Hard working, highly motivated, team player with multiple years of experience in diverse Customer service fields Able to assess and execute efficient solutions for any situation Easily trained and adaptable to any work force & work place Proficient in established Windows fields: Windows Server 2008, Windows 7, CCNA Networking 1, 2, Microsoft Exchange Server
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Team Development
- Professional telephone demeanor
- Staff education and training
- Information Security
- Key stakeholder relationship building
Certification
01/2005, Field Artillery Tactical Data Specialist USAFATC
Timeline
Grill/Line/Fries Cook
McDonald's
09.2022 - 12.2022
Crew Member
Dunkin doughnuts
08.2021 - 10.2021
Skilled Laborer
Production Workers, All Other People Ready
01.2021 - Current
Team member - Production Workers
McDonald's
03.2010 - 09.2010
General Labor
Grounds Maintenance Workers, All Other
11.2008 - 03.2010
PFC/E-3
Artillery and Missile Crew Members
09.2004 - 08.2006
Customer Service Representative (CSR)
Family Dollar
GENERAL CONTINUING EDUCATIONAL UNITS - CENTER FOR ENTREPRENEURSHIP & INNOVATION
University of Florida
Associate's Degree - Computer Science
ITT Technical Institute
Military Occupational Specialty - Military Technologies
U.S.A.F.A.T.C.
High School Diploma -
Leon High School