Brandon Zigner
Kenosha
Summary
Hospitality professional with a strong background in food & beverage, front office and housekeeping.
Overview
10
10
years of professional experience
Work History
Director of Front Office
Embassy Suites by Hilton Milwaukee Brookfield
07.2025 - Current
- Led front office operations to enhance guest experience and streamline check-in processes.
- Developed training programs for front office staff, improving service delivery and operational efficiency.
- Coordinated cross-departmental communication to ensure seamless guest services and satisfaction.
- Oversaw budgeting and forecasting for front office operations, ensuring alignment with financial goals.
- Increased guest satisfaction scores with proactive approach to addressing concerns and resolving issues promptly.
- Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
Director of Rooms
The Iron Horse Hotel
04.2025 - 07.2025
- Oversaw daily operations of rooms division, ensuring exceptional guest experiences and satisfaction.
- Trained and mentored staff on service excellence, fostering a culture of teamwork and accountability.
- Collaborated with housekeeping and maintenance teams to uphold high standards of cleanliness and functionality.
- Conducted regular performance reviews, providing feedback to improve team performance and development opportunities.
- Created a welcoming atmosphere by fostering strong teamwork among employees from diverse backgrounds.
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
Assistant Director of Front Office
The Iron Horse Hotel
Milwaukee, Wisconsin, United States
04.2024 - 04.2025
- 1 year 1 month
- Streamlined front office operations, enhancing guest check-in and check-out processes.
- Implemented staff training programs, improving service quality and team efficiency.
- Led initiatives to enhance customer satisfaction scores through targeted feedback analysis.
- Managed inventory of front office supplies, ensuring availability and cost-effectiveness.
- Collaborated with management on strategic planning for seasonal promotions and events.
- Maintained strong relationships with corporate clients by ensuring their needs were met consistently during their stays.
- Enhanced team morale by fostering a positive work environment and providing regular feedback for continuous improvement.
Hotel General Manager
The Apis Hotel & Restaurant
Kenosha, Wisconsin, United States
10.2022 - 04.2024
- Oversee all aspects of main restaurant and rooftop bar
- Oversee Boutique 6 Suite Hotel in Downtown Kenosha
- Set all rates throughout year
- Communicate with all hotel guests
- Create promotions for slow season months
- 1 year 7 months
Food and Beverage Manager
Grand Geneva Resort & Spa
Lake Geneva, Wisconsin, United States
07.2021 - 09.2022
- Oversee all major outlets
- Grand Central Coffee Shop
- Grand Cafe main restaurant
- Reservations Team/IRD Team
- Pool Bar
- Lobby Bar
- 1 year 3 months
Business Development Manager
Captain Kelly's Bar LLC
Kenosha, Wisconsin, United States
03.2021 - 07.2021
- Assisting in day to day operations, event planning and business expansion.
- Developed strategic partnerships to enhance brand visibility and market reach.
- Analyzed market trends to identify new business opportunities for growth and expansion.
- Led cross-functional teams in executing business development initiatives and promotional campaigns.
Assistant General Manager
Buffalo Wild Wings
Madison, Wisconsin
10.2019 - 03.2021
- Oversee kitchen. Ensure all food and safety procedures are followed. All food items are made to spec. Full food inventory kept. Meet all AVT expectations.
- 2 years 4 months
- 1 year 6 months
Department Manager
Buffalo Wild Wings
Madison, Wisconsin Area
12.2018 - 10.2019
- Front of House Manager
- Hiring Manager
- Scheduling.
- ServSafe Food Manager
- 11 months
General Manager
Mike's Restaurant Group
04.2016 - 12.2018
- Hiring Manager
- Training Manager
- Marketing all Social Media Websites
- Oversee and manage all events
- 2 years 9 months
Education
High School Diploma - Business Administration and Management, General
University of Wisconsin-Whitewater
01-2016
Skills
- Budget Management
- Hospitality Management
- Hotel Management
- VIP guest handling
- Front office operations
- Guest satisfaction tracking
- Staff training and development
- Complaint handling
- Reservation management
- Budgeting expertise
- Revenue management
- Team management
- Operations management
- Scheduling and calendar management
- Staff management
- Schedule management
- Inventory control
Timeline
Director of Front Office
Embassy Suites by Hilton Milwaukee Brookfield
07.2025 - Current
Director of Rooms
The Iron Horse Hotel
04.2025 - 07.2025
Assistant Director of Front Office
The Iron Horse Hotel
04.2024 - 04.2025
Hotel General Manager
The Apis Hotel & Restaurant
10.2022 - 04.2024
Food and Beverage Manager
Grand Geneva Resort & Spa
07.2021 - 09.2022
Business Development Manager
Captain Kelly's Bar LLC
03.2021 - 07.2021
Assistant General Manager
Buffalo Wild Wings
10.2019 - 03.2021
Department Manager
Buffalo Wild Wings
12.2018 - 10.2019
General Manager
Mike's Restaurant Group
04.2016 - 12.2018
High School Diploma - Business Administration and Management, General
University of Wisconsin-Whitewater