Brandon Ropelato
Taylor,Utah
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Store Manager
Big O Tires So Ogden
03.2001 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Wholesale Parts Manager
APD-Pep Boys
03.1994 - 03.2001
- Boosted sales by establishing strong relationships with key clients and understanding their unique needs.
- Analyzed sales data to identify trends, forecast demand, and inform purchasing decisions for optimal inventory levels.
- Spearheaded cross-functional collaboration efforts between the wholesale parts department and other teams within the organization in order to streamline processes and improve communication channels overall.
- Fostered a positive work environment characterized by open communication, mutual respect, and shared commitment to achieving outstanding results as a team.
- Increased customer satisfaction through prompt resolution of issues related to orders or product quality concerns.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
Education
High School Diploma -
Freemont High School
Plain City, UT05.1997
Skills
- Customer Service
- Computer Skills
- Vehicle assessment
- Service Estimates
- Service Recommendations
- Handling Customer Complaints
- Workflow Management
- Repairs Scheduling
- Data Processing
- Customer Retention
- Cost Estimation
- Warranty Claims Process Management
- Payroll Management
- Store operations
Timeline
Store Manager
Big O Tires So Ogden
03.2001 - Current
Wholesale Parts Manager
APD-Pep Boys
03.1994 - 03.2001
High School Diploma -
Freemont High School
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