Brandon Charles Wilson

Customer Care Professional Professional Dynamic Proactive Driven Over 9 years of top performance experience in the field of sales and customer service. Relevant Experience: Communication & People Skills: Consistently maintain a positive attitude and enjoys assisting others. Articulate and highly effective working with people of diverse backgrounds. Accurately record, remember, and verbally communicates detailed information. Cooperatively and effectively works with management and co-workers to produce desired results. Thrives on problem solving, quickly grasps complex situation and turns them into manageable tasks. Produces quality work consistently even under extreme time pressure and deadlines Proven ability to understand and follow complex instructions to successful conclusions. Experienced in successfully managing and organizing personal time and workloads. Skilled Collaborator in teams to produce quality reports. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Managed high-volume workload withing a deadline-driven environment. Resolved an average of 350-400 inquiries in any given week. Consistently met performance benchmarks in all areas (speed, accuracy & volume.
• Received commendations for initiative, enthusiasm, tenacity, persuasiveness, and dependability in performance evaluations.
• Selected as Training Coach to new representatives. Provided hands on training in the field of customer service as it pertained to working confidently with challenging customers and situations. Mentored new representatives regarding proven methods and techniques to establish and maintain a positive rapport with clientele.