Brandon D. Johnson
Tulsa,OK
Summary
Dedicated and results-driven Collections Specialist with over five years of experience in debt recovery, customer service, and account management. Skilled in handling high-volume inbound and outbound calls, negotiating repayment solutions, and maintaining professionalism in challenging situations. Proven track record of exceeding recovery goals while ensuring customer satisfaction and compliance with company and federal regulations. Strong communicator with excellent problem-solving abilities, attention to detail, and proficiency in Microsoft Office and database systems. Committed to continuous improvement and delivering top-quality service in fast-paced, team-oriented environments.
Overview
10
10
years of professional experience
Work History
Debt Collector
FMS Inc.
10.2023 - 01.2025
- Handled high-volume inbound and outbound calls to resolve delinquent accounts.
- Negotiated payment arrangements with customers while maintaining compliance standards.
- Consistently met daily recovery goals and maintained strong customer satisfaction ratings.
Recovery Specialist
Enterprise Damage Recovery Unit
07.2021 - 04.2023
- Processed damage recovery claims and coordinated with internal departments to verify documentation, like police reports via LexisNexis, E-Sub Hub/Arb Forums to subrogate major insurance companies as well as speaking with Law Enforcement to confirm facts of loss as well as every party involved in the collision.
- Recovered outstanding balances through effective communication and negotiation.
- Maintained accurate customer records and ensured adherence to federal and company policies.
Debt Collector
FMS Inc.
10.2019 - 07.2021
- Contacted customers to resolve overdue accounts and establish repayment plans.
- Documented all call activity and maintained compliance with FDCPA and company procedures.
- Ranked among top performers for achieving monthly recovery targets.
Food Service Worker
HMS Host & Creative Food Group
06.2016 - 10.2017
- Provided friendly customer service in a fast-paced airport environment.
- Handled food preparation, cash register operations, food expo and inventory restocking.
Food Service Worker
McAlister's Deli
07.2015 - 01.2016
- Assisted customers, prepared food items, and ensured cleanliness of work areas.
- Worked efficiently with team members to meet high-volume service demands.
Education
Trade School in Welding -
Tulsa Welding School
Tulsa, OK04.2025
Associate in Digital Media - undefined
Tulsa Community College
Tulsa, OK05.2019
High School Diploma - undefined
Memorial Senior High School
Tulsa, OK05.2016
Skills
- Debt & Damage Recovery/Negotiation
- Customer Service & Communication
- Microsoft Office (Word, Excel, Outlook)
- Database & Record Management
- Cold Calling & Collections Strategy
- Problem Solving & Conflict Resolution
- Windows Operating Systems & Basic Networking
Timeline
Debt Collector
FMS Inc.
10.2023 - 01.2025
Recovery Specialist
Enterprise Damage Recovery Unit
07.2021 - 04.2023
Debt Collector
FMS Inc.
10.2019 - 07.2021
Food Service Worker
HMS Host & Creative Food Group
06.2016 - 10.2017
Food Service Worker
McAlister's Deli
07.2015 - 01.2016
Associate in Digital Media - undefined
Tulsa Community College
High School Diploma - undefined
Memorial Senior High School
Trade School in Welding -
Tulsa Welding School