Jada Culver
Willingboro,NJ
Summary
Detail-oriented collections professional with strong communication, organization, and problem-solving skills. Seeking to transition into an administrative role to expand expertise and gain valuable office experience. Committed to building a foundation for a career in Human Resources.
Overview
10
10
years of professional experience
Work History
Debt Collector
Pioneer Credit Recovery
Moorestown, NJ
04.2022 - Current
- Negotiated deferred payment terms for outstanding tax liabilities to facilitate repayment.
- Collaborated with taxpayers, accountants, and attorneys to resolve tax debt issues and collect penalties, interest, and fees.
- Work within FDCPA, State and Federal regulations, and DMO Compliance Policies.
- Executed filing of Certificates of Debt for cases, adhering to compliance protocols and timelines and forward cases to appropriate Taxation locations for further collection action; and requested Warrants of Satisfaction.
- Use skip-tracing tools to locate demographic information in the most efficient manner.
- Communicated with third parties to efficiently obtain location information for debt recovery.
- Evaluated incoming correspondence and tax returns to determine appropriate actions.
- Perform all account maintenance functions as necessary and in accordance with Taxation policy.
Unit Secretary
Virtua Memorial Hospital
Mount Holly, NJ
05.2019 - 12.2021
- Greeted patients, scheduled appointments, and verified insurance coverage.
- Assists with coordination of patient flow.
- Facilitated patient flow and managed visitor security to maintain safety.
- Coordinated administrative tasks including records filing, customer service, correspondence, and document collection to support unit operations.
- Typed and filed routine correspondence reports, office forms, and progress reports to maintain organized documentation.
- Provide administrative coordination including records filing, customer service, correspondence, and document collection.
- Monitored and responded to emails and voicemails in a timely manner.
- Assisted in coordinating patient flow and managing visitor security to enhance overall unit efficiency.
- Assisted with coordinating patient flow in the healthcare facility.
Retail Sales Associate
T-Mobile
Mount Holly, NJ
03.2017 - 03.2019
- Managed the cash register and processed POS transactions.
- Consistently met monthly sales targets in a dynamic retail environment.
- Assisted customers in finding the perfect product for their needs.
- Welcomed customers into the store to create a friendly shopping environment. upon entry to create a welcoming atmosphere.
- Built rapport with customers through engaging conversations and genuine product recommendations.
- Engaged with customers to foster relationships and enhance loyalty.
- Assisted customers in selecting products that matched their needs and preferences.
Education
ASSOCIATES - PSYCHOLOGY
Rowan College At Burlington County
Mount Laurel, NJSkills
- Debt Recovery Support
- Tax debt recovery
- FDCPA compliance
- Skip tracing
- Compliance Documentation
- Negotiation Techniques
- Account maintenance
- Attention To Detail
- Decision-Making skills
- Critical thinking
- Time management
- Customer service
- Strong writing and verbal skills
- Flexible
Timeline
Debt Collector
Pioneer Credit Recovery
04.2022 - Current
Unit Secretary
Virtua Memorial Hospital
05.2019 - 12.2021
Retail Sales Associate
T-Mobile
03.2017 - 03.2019
ASSOCIATES - PSYCHOLOGY
Rowan College At Burlington County