Brashanique Benson
Houston,TX
Summary
Meticulous Packing Operator committed to safety, quality and excellent customer service. Detail-oriented and hardworking individual offering 5 years of experience coordinating shipment arrangements, labeling packages and checking merchandise for damage. Proficient in operating pallet jacks and dollies to load and unload supplies weighing up to 50 pounds. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database and word processing software.
Overview
4
4
years of professional experience
Work History
Truck Loader
UPS Freight
09.2023 - Current
- Ensured accurate inventory management through meticulous record-keeping and tracking of incoming and outgoing shipments.
- Assisted in the development of new loading strategies, leading to increased efficiency and reduced costs.
- Trained new hires on proper loading procedures, enhancing overall team performance and reducing errors.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
Night Manager
Fed Ex Ground
02.2023 - 08.2023
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Collaborated with other departments to coordinate seamless transitions between shifts, ensuring consistent service delivery for guests throughout their stay.
- Analyzed data to identify trends in logistics operations, resulting in improved decision-making and resource allocation.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
Warehouse Associate
AMZL Logistics (Amazon)
08.2021 - 11.2021
- Maintained accurate records of all warehouse activities including shipments received or sent out adhering to documentation requirements.
- Achieved timely order fulfillment by coordinating efforts among picking, packing, staging, loading, labeling tasks based on priority deadlines.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Increased warehouse efficiency by implementing effective inventory management and organization strategies.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Amazon.Inc
12.2019 - 04.2020
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Associate of Arts - Business Management
Houston Community College
Houston, TX05.2017
Skills
- Oral communication
- Self-Motivated
- Teamwork and Collaboration
- Teambuilding
- Inventory Control
- Inventory Management
- Line Management
- Process Improvement
- Coaching abilities
- Motivating Teams
Timeline
Truck Loader
UPS Freight
09.2023 - Current
Night Manager
Fed Ex Ground
02.2023 - 08.2023
Warehouse Associate
AMZL Logistics (Amazon)
08.2021 - 11.2021
Customer Service Representative
Amazon.Inc
12.2019 - 04.2020
Associate of Arts - Business Management
Houston Community College
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