Mental Health
Brandon Kenyon
Customer Service/Cashier
Wilkes-Barre,PA
Summary
Friendly Checker offering more than 12 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service/cashier position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Full-Time Checker
H-E-B Grocery
Killeen, TX
03.2017 - 10.2023
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Performed checks to determine most accurate pricing.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Directed customers on methods to obtain refunds, returns and exchanges.
Store Protection Specialist
Ross Dress For Less
Killeen, TX
04.2016 - 03.2017
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Guest Advocate
Target
Lincoln, CA
05.2014 - 04.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed guests on arrival, displaying professional and friendly approach.
Sales Associate
Staples
Lincoln, CA
04.2011 - 05.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Haerker Heights High School
Harker Heights, TX 08.2005 - 06.2009
Skills
Money handling
Active Listening
Flexible and Adaptable
Problem-Solving
Dependable and Responsible
Accomplishments
- Achieved Associate of the month approximately 16 times through out 3 years at Staples.
- Achieved Partner of the month within 1 year at H-E-B, alongside 2 promotions and pay raises within the same year.
- Achieved becoming a front end trainer at Target through years of great customer surveys, great customer service, and willingness to learn and become a seasoned worker.
Interests
Video Games
Word Puzzles
Reading
Timeline
Full-Time Checker
H-E-B Grocery
03.2017 - 10.2023
Store Protection Specialist
Ross Dress For Less
04.2016 - 03.2017
Guest Advocate
Target
05.2014 - 04.2016
Sales Associate
Staples
04.2011 - 05.2014
High School Diploma -
Haerker Heights High School
08.2005 - 06.2009