Brandon J. Hamilton
Pacoima,CA
Summary
Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and innovative merchandising strategies. Skilled in cash management and problem-solving, fostering a positive work environment that drives sales and employee development.
Overview
20
20
years of professional experience
Work History
Store Manager
CVS Pharmacy
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager
Rite-Aid Pharmacy
02.2005 - 05.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Business Administration
College of The Canyons
Valencia, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- Store operations
- Team leadership
- Friendly and positive
- Store merchandising
- Cash management
- POS systems
- Recruitment and hiring
Leadership development
Timeline
Store Manager
CVS Pharmacy
06.2022 - Current
Store Manager
Rite-Aid Pharmacy
02.2005 - 05.2022
Business Administration
College of The Canyons