Summary
Overview
Work History
Education
Skills
Additional Information
Quote
Work Availability
Interests
Timeline
OfficeManager
Brandon Brown

Brandon Brown

Tulsa,Oklahoma

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist II

cxLoyalty
03 2018 - 11 2023


  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Account Manager

Ramsey Industries
10 2023 - Current

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Customer Service Officer

Budtender/Security, Vaporherbs
04 2020 - 09 2022
  • I was responsible for maintaining current relationships
  • This included weekly meetings and communications on a daily bases
  • I worked mostly in security
  • But I was also taught by the budtenders how to identify patient needs ..I worked with Steve Ropper the owner on many occasions
  • Through my time there I have learned a lot about the medical marijuana industry ..

Dish Network Technician

DISH
03.2015 - 02.2019
  • I work with advanced technology for dish networks
  • I also provided a very professional environment that made the customers very confident in my abilities

Customer Service Representative

Data Xport
06.2013 - 01.2015

Education

Bamberg, SC
August.2007

Skills

Account development

Microsoft excel

  • Customer Service Skills (6 years)
  • CSR (6 years)
  • Call Center (10 years)
  • Customer Care (6 years)
  • Customer Service (6 years)
  • Customer Support (6 years)
  • Mentoring ( 3 years)
  • Global distribution system (GDS) (4 years)
  • B2B sales
  • Business development
  • Cash register


Additional Information

  • Customer Service at It's Best Tulsa, OK , Authorized to work in the US for any employer

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

God,family,Football,success

Timeline

Dish Network Technician

DISH
03.2015 - 02.2019

Customer Service Representative

Data Xport
06.2013 - 01.2015

Customer Service Specialist II

cxLoyalty
03 2018 - 11 2023

Account Manager

Ramsey Industries
10 2023 - Current

Customer Service Officer

Budtender/Security, Vaporherbs
04 2020 - 09 2022
Brandon Brown