Brandon Shiflet
Niles,Ohio
Summary
State-certified Nursing Assistant bringing intermediate-level experience in various healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume, various levels of care facilities. Proficient in mobility and personal hygiene support.
Overview
4
4
years of professional experience
3
3
Certification
50
50
Clinical Hours
35
35
College Classes
Work History
STNA
O'Brien Memorial Healthcare Center
06.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided direct personal patient observation, care, and assistance to 18 patients per shift in a SNF.
- Correctly document patient care provided in PointClickCare.
Laboratory Phlebotomist
Sharon Regional Medical Center
01.2023 - 06.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Handled insurance verification tasks using Meditech to validate patient insurance information.
Digital Personal Shopper
Walmart
04.2022 - 12.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Contributed to team objectives in fast-paced environment.
Assistant Store Manager
Dollar General
08.2021 - 04.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Phlebotomist
Bon Secours Mercy Health
04.2021 - 08.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Participated in quality assurance and competency assessment initiatives.
- Handled insurance verification tasks using EPIC to validate patient insurance information.
ED Registration Specialist
Bon Secours Mercy Health
10.2020 - 04.2021
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Used EPIC to record and organize patient insurance and medical information.
- Understand and apply Medicare and Medicaid policy regarding admission, such as obtaining IMMs and MOONs.
- Complete, edit, and fix patient HARs and MARs from a WorkQue.
Patient Transport
Bon Secours Mercy Health
10.2019 - 10.2020
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Education
Certificate of Completion - STNA
EGCC Workforce
Youngstown, Ohio03.2023
Bachelor of Science - Biochemistry
Youngstown State University
Youngstown, OH12.2022
Certificate of Completion - Phlebotomy
ETI Technical College
Niles, OH11.2020
High School Diploma -
Lakeview High School
Cortland, OH06.2019
Certificate of Completion - AFJROTC
Trumbull Career And Technical Center
Champion, Ohio05.2019
Skills
- Specimen Collection
- Complex Problem-Solving
- Documentation Procedures Expertise
- Patient Safety Management
- Medical Records Management
- Critical Thinking
- Observing Responses
- EHR Management
- Activity Coordination
- Responding to Emergencies
- Inpatient/Outpatient Care
- Medical Triage
- EMR Systems
- Interdisciplinary Care
Certification
- STNA - State Tested Nursing Assistant; Ohio
- CNA - Certified Nurse Assistant; PA
- NRCPT - Nationally Registered Certified Phlebotomy Technician
- CPR/AED - American Heart Association HeartSaver
Timeline
STNA
O'Brien Memorial Healthcare Center
06.2023 - Current
Laboratory Phlebotomist
Sharon Regional Medical Center
01.2023 - 06.2023
Digital Personal Shopper
Walmart
04.2022 - 12.2022
Assistant Store Manager
Dollar General
08.2021 - 04.2022
Phlebotomist
Bon Secours Mercy Health
04.2021 - 08.2021
ED Registration Specialist
Bon Secours Mercy Health
10.2020 - 04.2021
Patient Transport
Bon Secours Mercy Health
10.2019 - 10.2020
Certificate of Completion - STNA
EGCC Workforce
Bachelor of Science - Biochemistry
Youngstown State University
Certificate of Completion - Phlebotomy
ETI Technical College
High School Diploma -
Lakeview High School
Certificate of Completion - AFJROTC
Trumbull Career And Technical Center
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