Brandon "sonny" Harris
Chicago,IL
Summary
Dependable, safety-focused professional blending warehouse operations and security/loss prevention experience. Certified on three forklift types with 3+ years moving materials, supporting inventory control, and maintaining hazard-free environments. In security roles, monitored high-traffic retail, responded to incidents, collaborated with management and law enforcement, and completed detailed reports while delivering strong customer service. Recognized for reliability, attention to detail, and team support; trained new hires and handled 50+ customer inquiries per day with a 95% satisfaction rate.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Caterpillar
03.2022 - 03.2025
- Certified on three forklift types with 3+ years of hands-on experience. Operated tuggers to deliver parts and supplies to production lines.
- Maintained a clean, hazard-free environment by following strict safety protocols.
- Performed daily equipment inspections and reported maintenance needs.
- Supported inventory control by staging, organizing, and preparing goods for shipping and receiving.
Customer Care Representative
Global Industries
04.2025 - 07.2025
- Handled 50+ customer inquiries per day via phone and email.
- Resolved issues with a 95% satisfaction rate.
- Trained new team members on customer care procedures.
- Logged and tracked issues using Zendesk.
- Demonstrated strong communication and multitasking skills.
Protection / Security
Target
04.2024 - 05.2025
- Monitored store activity to prevent theft and ensure a safe environment for customers and employees.
- Responded to incidents professionally and followed all loss-prevention procedures.
- Collaborated with management and law enforcement when necessary.
- Completed detailed incident reports and supported investigations.
- Maintained strong customer service while providing a visible security presence.
Cashier / Assistant Manager
Gordon’s Milkshakes
06.2022 - 09.2023
- Processed customer transactions quickly and accurately.
- Assisted with opening/closing duties, stock management, and store cleanliness.
- Supervised team members to maintain smooth operations.
- Trained new staff on register use, product knowledge, and customer service standards.
- Helped manage inventory and restocking.
Education
High School Diploma -
Butler College Prep
Chicago05-2024
Skills
- Forklift operation expertise
- Warehouse Operations & Inventory Control - Experienced
- Safety Compliance & Hazard Prevention - Experienced
- Loss Prevention & Incident Response - Experienced
- Surveillance & Reporting - Experienced
- Equipment Inspection & Maintenance - Experienced
- Customer Service & Communication - Experienced
- Team Leadership & Training - Experienced
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Care Representative
Global Industries
04.2025 - 07.2025
Protection / Security
Target
04.2024 - 05.2025
Cashier / Assistant Manager
Gordon’s Milkshakes
06.2022 - 09.2023
Warehouse Associate
Caterpillar
03.2022 - 03.2025
High School Diploma -
Butler College Prep