Brandt Mallard
Summary
Focused on leveraging writing talents to bring audience members strategically to emotional places and build brand loyalty. Creative, persuasive and articulate with remarkable work ethic and analytical approach. Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Blue Raven Solar
10.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Mallard Digital Marketing
Self-employed
03.2023 - Current
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
Floor Employee
Coming Attractions Theater
08.2021 - 11.2021
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Upheld proper visual merchandising standards on retail floor and windows.
Education
No Degree - Writing Your First Novel
Michigan State University
East Lansing, MI03.2024
High School Diploma -
KPBSD CONNECTIONS
Kenai, AK05.2021
Skills
- Extensive knowledge of Batman, Spider-Man, and the broader superhero universe
- Passion for writing and comic books/movies from a young age
- Including both comic book and cinematic adaptations
- Strong creative writing skills, with the ability to craft engaging and compelling
- Narratives
- Proficient in digital marketing strategies, including social media management and
- Content creation
- Excellent communication and customer service skills, developed through diverse work
- Experiences
- Flexible and Adaptable
- Cultural Awareness
- Research
- Organizational Skills
Hobbies
My hobbies are reading, writing, cinema, comic books and creating. I don't go a single day without diving into my favorite stories and learning all I can about my favorite heroes. I am currently working on a science fiction novel through MSU and have learned lots of useful skills to hone my writing skills to best entertain and inform my audience.
Timeline
Mallard Digital Marketing
Self-employed
03.2023 - Current
Customer Service Representative
Blue Raven Solar
10.2022 - 03.2023
Floor Employee
Coming Attractions Theater
08.2021 - 11.2021
No Degree - Writing Your First Novel
Michigan State University
High School Diploma -
KPBSD CONNECTIONS
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