Hi, I’m
Brandy Alexander
Zachary,LA
Overview
27
years of professional experience
Work History
FMOLHS-Franciscan Missionaries of Our Lady of the LakeBaton Rouge, LA
Accounts Payable Clerk
04.2019 - Current
Job overview
- Maintained organized records of accounts payable transactions and supporting documentation.
- Assisted in reconciling discrepancies between purchase orders and invoices.
- Collaborated with cross-functional teams to resolve invoice-related inquiries.
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Utilized accounting software to track payments and manage vendor relationships.
- Implemented process improvements to streamline invoice processing workflows.
- Monitored payment schedules to optimize cash flow management for the organization.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Evaluated financial records to detect errors and discrepancies.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
- Reduced environmental impact by transitioning to paperless accounts payable process.
- Enhanced financial decision-making support by providing detailed accounts payable insights during budget meetings.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
FMOLHS-Franciscan Missionaries of Our Lady of the LakeBaton Rouge, LA
Patient Access Representative
05.2018 - 04.2019
Job overview
- Provided front-line customer service, addressing patient inquiries and concerns efficiently.
- Processed patient registrations and insurance verifications using electronic health record (EHR) systems.
- Coordinated appointment schedules, optimizing patient flow and reducing wait times.
- Assisted patients with navigating healthcare options, ensuring informed decision-making regarding services.
- Maintained accurate patient records, supporting compliance with regulatory requirements and internal policies.
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
Home Care Coordinator Assistant
09.2012 - 05.2018
Job overview
- Facilitated collaboration with healthcare providers to develop comprehensive care plans for seamless patient transitions.
- Facilitated patient access to essential resources and services for improved health outcomes.
- Oversaw patient progress monitoring and evaluation, adjusting care strategies accordingly.
- Designed and implemented training materials to elevate new staff comprehension of care protocols.
- Facilitated collaboration among multidisciplinary teams to enhance patient satisfaction and optimize service delivery.
- Optimized home care operations by implementing best practices to enhance efficiency and effectiveness.
- Facilitated training sessions for caregivers on adherence to regulatory standards and safety protocols.
- Spearheaded initiatives to enhance communication between patients, families, and healthcare professionals.
- Facilitated regular follow-ups with patients to enhance service satisfaction and address concerns.
- Ensured exceptional customer satisfaction by promptly and professionally addressing concerns.
- Facilitated patient care by coordinating and scheduling home healthcare services.
- Championed client rights during interactions with healthcare professionals to secure tailored service levels.
- Oversaw patient progress and modified care plans to enhance health outcomes.
- Facilitated family understanding of available resources, insurance coverage options, and financial implications for home-based health services.
- Formulated tailored care plans to enhance individual patient experiences.
- Maintained strict confidentiality standards while managing sensitive patient health information.
- Facilitated collaboration among interdisciplinary team members to enhance patient-centered care delivery.
- Facilitated effective communication among patients, caregivers, and medical professionals to enhance overall care quality.
- Conducted comprehensive evaluations of caregiver performance, ensuring consistent feedback for improvement.
- Cultivated robust partnerships with local healthcare providers to strengthen referral networks.
- Oversaw clinical documentation processes to ensure adherence to regulatory standards and requirements.
- Anticipated and mitigated potential risks in home-based care delivery, ensuring quality service.
- Orchestrated seamless transitions from hospital discharges to in-home care by coordinating essential resources and support systems.
- Spearheaded continuous process improvement initiatives through proactive problem-solving efforts.
- Monitored industry trends, regulatory changes, and technological advancements to deliver relevant solutions for clients.
- Spearheaded development and implementation of company-wide initiatives to enhance care coordination processes.
- Facilitated timely delivery of medication supplies and equipment to enhance in-home care services.
- Cultivated and sustained effective communication channels with staff physicians and community organizations.
- Collaborated with healthcare professionals to formulate comprehensive patient care plans.
- Formulated and revised policies and procedures to ensure compliance with HIPAA regulations and benefits administration standards.
- Developed tailored care plans in collaboration with hospital staff and families to address individual patient needs.
- Facilitated administrative support to healthcare teams, enhancing workflow efficiency and communication.
- Facilitated scheduling of patient appointments, ensuring timely and accurate coordination of services.
- Oversaw electronic health records management, ensuring data accuracy and adherence to privacy regulations.
- Facilitated collaboration among multidisciplinary teams to enhance patient intake processes.
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
Adult Care Assistant/CNA
03.2011 - 09.2012
Job overview
- Facilitated daily living activities for patients, prioritizing comfort and safety.
- Facilitated nursing operations by maintaining accurate patient records and documenting care activities.
- Facilitated collaboration among interdisciplinary teams to design tailored care plans for patients.
- Oversaw monitoring of vital signs and communicated changes in patient conditions to healthcare providers.
- Facilitated training sessions for new staff on best practices in patient care and safety protocols.
- Executed infection control measures to ensure safety for patients and staff.
- Facilitated emotional support for patients and families during challenging times, enhancing trust and communication.
- Pursued continuous learning through training sessions to elevate caregiving skills and expertise.
- Oversaw maintenance of clean and organized living spaces, ensuring comfort and sanitation for patient recovery.
- Facilitated patient recovery by supporting daily activities including bathing, dressing, and grooming.
- Facilitated patient mobility by safely transferring individuals between beds, chairs, and wheelchairs.
- Enhanced patient comfort through delivery of compassionate and attentive care tailored to individual needs.
- Optimized time management while coordinating multiple tasks to ensure prompt patient care delivery.
- Facilitated meal preparation and feeding processes, ensuring strict adherence to dietary restrictions and nutritional guidelines.
- Ensured patient safety by conducting regular monitoring of vital signs and promptly reporting abnormalities to medical staff.
- Oversaw and ensured cleanliness, sanitation, and organization of designated station and service areas.
- Executed regular equipment safety checks to mitigate patient-care risks.
- Engaged in continuous professional development to enhance caregiving techniques and best practices.
- Facilitated positive patient experiences through engaging conversations and recreational activities.
- Facilitated collaboration among interdisciplinary teams of healthcare professionals to devise tailored comprehensive care strategies.
- Orchestrated communication between patients, families, and healthcare teams to ensure clarity regarding ongoing care needs.
- Delivered emotional support to patients and families throughout caregiving processes.
- Oversaw meticulous documentation of patient progress, ensuring accurate records of condition changes and treatment responses.
- Cultivated strong relationships with patients' families to enhance support during caregiving journeys.
- Facilitated personal hygiene maintenance for patients through tailored bed baths and showers.
- Identified and communicated abnormalities or changes in patients' health status to case manager.
- Facilitated rehabilitation efforts by guiding patients in executing prescribed exercises and adhering to personalized therapy plans.
- Cultivated robust client relationships to provide emotional support and companionship.
- Facilitated clients' daily living activities, ensuring their self-esteem and wellness.
- Facilitated patient feeding and monitored nutritional intake to support health objectives.
- Facilitated meaningful conversations and social interactions with patients while delivering personal care assistance.
- Assisted with dressing and grooming support. Aided in meal preparation. Provided medication reminders.
- Facilitated mental support and physical activities to enhance clients' quality of life.
- Monitored client vital signs. Assisted in administering medications. Tracked behaviors to support healthcare supervisor with updates.
- Facilitated safe mobility support for patients navigating personal and public spaces.
- Facilitated patient self-administration of medications to enhance adherence.
- Facilitated transportation of individuals to events, activities, medical appointments, and shopping trips.
- Delivered compassionate, patient-centered care to enhance overall well-being.
- Cultivated and sustained strong relationships with clients and family members, fostering trust in caregiving interactions.
- Facilitated patient navigation to restroom facilities to ensure bladder and bowel relief needs were met.
- Facilitated patient bathing, grooming, dressing, and oral hygiene care in both private residences and healthcare facilities.
- Oversaw client health and well-being, documenting significant changes for timely intervention.
- Managed confidential and sensitive situations with professionalism and discretion.
- Documented status updates and completed duties in logbooks for management review.
Whelan SecurityBaton Rouge, LA
Security Officer
02.2007 - 04.2009
Job overview
- Oversaw access point monitoring and executed regular patrols to uphold safety and security standards.
- Addressed incidents and emergencies with prompt coordination alongside law enforcement agencies.
- Documented daily activities, incidents, and observations to ensure accurate reporting.
- Established and enforced security protocols to enhance safety measures within designated areas.
- Led training sessions for new security personnel on procedures and emergency response protocols.
- Executed comprehensive investigations of security breaches, documenting findings for subsequent follow-up actions.
- Implemented surveillance systems to monitor activities and prevent unauthorized access in critical areas.
- Welcomed guests with professionalism and courtesy to foster a hospitable environment.
- Executed rapid response strategies during emergency situations to mitigate potential damage and injury.
- Conducted thorough patrols and monitoring of premises using company vehicle, bicycle, and foot.
- Delivered exceptional customer service by effectively addressing visitor inquiries and concerns regarding facility safety and access control procedures.
- Implemented stringent entry protocols to prevent unauthorized facility access.
- Ensured safety of employees and visitors by conducting ongoing risk assessments and threat analyses.
- Conducted thorough verification of photo identification to ensure secure facility access.
- Monitored and verified identification of individuals entering and exiting facility to enhance security protocols.
- Alerted law enforcement to suspicious activities and individuals, ensuring community safety.
- Supervised daily monitoring and conducted patrols of building grounds and work sites.
- Oversaw and authorized vehicle, cargo truck, and visitor access to premises.
- Enhanced overall security by executing regular patrols and overseeing surveillance systems.
- Compiled comprehensive reports detailing property damage, theft incidents, unauthorized access, and unusual occurrences.
- Monitored and screened individuals to ensure compliance with security protocols.
- Secured facility and property by conducting regular patrols and monitoring surveillance feeds.
- Mitigated theft, vandalism, and trespassing incidents through vigilant observation and timely reporting of suspicious activities.
- Managed emergency response efforts, prioritizing personnel safety and minimizing property damage.
- Implemented security protocols and efficiently managed the removal of non-compliant individuals from premises.
- Facilitated training for new security officers on company policies to ensure uniform knowledge and compliance with established procedures.
- Oversaw access control systems to ensure precise management of employee badge records for restricted areas.
- Executed comprehensive investigations into security incidents, documenting findings and recommending corrective actions.
- Streamlined incident response times through implementation of efficient emergency procedures and collaboration with local law enforcement agencies.
- Oversaw routine inspections and maintenance of security equipment to ensure optimal functionality.
- Cultivated a culture of safety awareness among employees through regular presentations and proactive communication on security issues.
- Spearheaded development of comprehensive security policies to mitigate potential risks and safeguard company assets.
- Exhibited calmness, assertiveness, and mindfulness to facilitate critical thinking and problem-solving in high-pressure situations.
- Conducted comprehensive building and grounds patrols to identify and address potential issues.
- Addressed incidents promptly and evaluated ongoing situations for potential security threats.
- Addressed emergency situations promptly to evaluate and mitigate potential issues.
- Monitored premises and personnel through vigilant property patrols and surveillance equipment oversight.
Oakwood Village Assisted Living
Caregiver
06.2004 - 06.2008
Job overview
- Facilitated daily living activities for residents, prioritizing comfort and safety.
- Oversaw and recorded vital signs, ensuring timely communication of changes to nursing staff.
- Facilitated collaboration among multidisciplinary teams to design personalized care plans.
- Delivered emotional support and companionship to enhance residents' quality of life.
- Ensured cleanliness and organization in communal areas to foster a welcoming environment.
- Facilitated training sessions for new caregivers on best practices in resident care and safety protocols.
- Designed and executed activity programs to foster social interaction among residents.
- Championed resident needs by facilitating communication between families and healthcare providers.
- Facilitated client engagement in activities of daily living to enhance independence and overall quality of life.
- Executed light housekeeping duties to uphold cleanliness standards and ensure patient comfort.
- Ensured safety and cleanliness of patient environments to minimize risks and promote optimal health outcomes.
- Elevated patient comfort through delivery of compassionate and attentive care tailored to individual needs.
- Fostered a supportive environment for patients through effective communication and active listening techniques.
- Delivered emotional support to patients and families during challenging times, enhancing trust and rapport.
- Ensured cleanliness of personal areas and prepared nutritious meals to enhance client well-being.
- Ensured patient dignity, privacy, and autonomy were prioritized in all care activities.
- Facilitated communication with family members to provide timely updates on patient conditions and address caregiving concerns.
- Compiled comprehensive daily reports on client progress to facilitate informed adjustments in care plans.
- Executed patient repositioning techniques to prevent bedsores and enhance comfort levels.
- Developed and executed fall prevention strategies by identifying and mitigating home hazards.
- Facilitated rehabilitation exercises as prescribed by medical professionals to enhance patient mobility and functionality.
- Facilitated collaboration with healthcare team members to design personalized care plans for clients.
- Designed and implemented engaging recreational activities tailored to individual interests and abilities.
- Streamlined scheduling processes for multiple clients, ensuring optimal care delivery.
- Facilitated daily hygiene routines for patients by assisting with bathing, dressing, dental care, and personal grooming.
- Maintained cleanliness of patient bedrooms by laundering items and changing sheets. Made beds to create a comfortable environment for patients.
- Conducted regular check-ins and compiled progress reports for each client.
- Monitored and documented patients' pulse, blood pressure, and respirations to ensure accurate health assessments.
- Cultivated robust relationships within caregiver community to enhance knowledge acquisition.
- Identified and communicated abnormalities or changes in patients' health status to case manager.
- Cultivated robust client relationships to provide emotional support and companionship.
- Facilitated client support for daily living activities to enhance self-esteem and overall wellness.
- Facilitated patient feeding and monitored nutritional intake to support health objectives.
- Facilitated meaningful conversations and social interactions with patients while delivering personal care assistance.
- Assisted with dressing and grooming support. Aided in meal preparation and medication reminders. Provided guidance for daily living activities.
- Facilitated mental support and physical activities to enhance clients' quality of life.
- Facilitated safe mobility support for patients navigating personal and public spaces.
- Facilitated patient self-administration of medications to enhance adherence.
- Delivered compassionate, patient-centered care to enhance overall well-being.
- Cultivated and sustained strong relationships with clients and family members to foster trust in caregiver interactions.
- Facilitated patient navigation to restroom facilities to ensure bladder and bowel relief needs were met.
- Facilitated patient bathing, grooming, dressing, and oral hygiene care in both private residences and healthcare facilities.
- Oversaw client health and well-being, documenting significant changes for further analysis.
- Managed confidential and sensitive situations with professionalism and discretion.
- Documented status updates and completed duties in logbooks for management review.
ELMHSJackson, LA
Psychiatric Aide
07.2000 - 10.2003
Job overview
- Coordinated daily living activities for patients to promote comfort and well-being.
- Managed patient behavior monitoring and communicated necessary changes to nursing staff for timely interventions.
- Guaranteed adherence to health regulations by overseeing cleanliness and safety protocols.
- Organized and led therapeutic group activities to foster patient engagement and enhance social skills.
- Implemented individualized care plans under supervision to optimize patient recovery outcomes.
- Documented patient progress with precision to ensure seamless continuity of care.
- Spearheaded collaboration among multidisciplinary teams to optimize patient care strategies.
- Conducted training sessions for new staff on procedures and protocols to ensure adherence to organizational compliance standards.
- Managed patient vital sign monitoring and relayed significant changes to nursing staff.
- Orchestrated collaboration among multidisciplinary teams to develop tailored care plans that address individual patient needs and objectives.
- Elevated patient care quality by pursuing continuous professional development through workshops and certification courses.
- Cultivated cultural competency within workplace through active participation in diversity training sessions.
- Administered medications and ensured adherence to treatment plans to enhance patient recovery.
- Facilitated smooth shift transitions by ensuring effective communication during handoff reports with aides and nursing staff.
- Enhanced treatment effectiveness by diligently monitoring patient behavior and meticulously documenting observations.
- Promoted health and wellness initiatives for psychiatric patients through compassionate emotional support and encouragement.
- Facilitated enhanced communication channels between patients and medical staff by meticulously documenting patient interactions, behaviors, and treatment responses.
- Cultivated a therapeutic environment by ensuring meticulous cleanliness and organization of facility spaces.
- Orchestrated engaging group activities to advance therapeutic objectives and foster social interaction.
- Demonstrated commitment to patient-centered care by consistently honoring and valuing patients' dignity and compassion throughout treatment journeys.
- Promoted patient well-being by delivering compassionate and attentive care tailored to individual needs.
- Streamlined administrative processes by updating patient files, scheduling appointments, and ensuring accurate medication administration records.
- Supported patient recovery by coordinating daily living activities such as grooming, dressing, eating, and mobility exercises.
- Executed de-escalation techniques to effectively reduce incidents of violence and self-harm among patients.
- Assessed and addressed crisis risks by promptly identifying at-risk behaviors and emotional triggers among patients.
- Conducted regular facility inspections to identify and address potential safety hazards.
- Oversaw compliance with facility policies and procedures by enforcing established protocols for patient care and safety measures.
- Safeguarded sensitive patient information related to mental health history in strict adherence to HIPAA regulations.
- Spearheaded evaluation of treatment plans through active participation in interdisciplinary team meetings and provision of insights on patient progress.
- Fostered strong relationships with patients through active listening and empathetic communication.
- Cultivated respectful and dignified interactions with clients and families to enhance relationship quality.
- Oversaw daily patient progress monitoring and documented findings through comprehensive charting.
- Executed strategic interventions to retain clients contemplating discharge against medical advice.
- Monitored vital signs and documented patient information. Assisted with medication administration as directed. Supported patient behavior management during care.
- Partnered with medical and paramedical professionals to design and implement comprehensive treatment plans for patients.
- Facilitated client navigation through substance use challenges and life decisions to promote personal development.
- Facilitated support for staff during emergency situations, demonstrating professionalism and keen observational skills.
- Facilitated collaboration with patients to provide emotional support and ensure safety through behavioral monitoring.
- Identified and analyzed patient behavior and progress through diligent monitoring and comprehensive record-keeping.
- Collaborated with facility psychiatrists to assess treatment effectiveness and design innovative treatment plans.
- Assisted with patient intake triage by assessing vital signs and conducting mental health screenings.
- Directed implementation of safety protocols and ensured behavioral compliance during scheduled and emergency off-campus trips.
- Oversaw daily office phone operations, addressing appointment inquiries and visitation guidelines.
- Enhanced patient experiences through strategic design and management of a visual calendar for social, recreational, and educational activities.
- Adjusted and optimized patient medication dosages to improve therapeutic effectiveness.
ELMHSJackson, LA
Clerical Assistant/Student Worker
08.1999 - 06.2000
Job overview
- Facilitated daily administrative functions to enhance office efficiency.
- Oversaw scheduling and coordination of meetings to optimize team communication.
- Facilitated data entry tasks, ensuring accuracy in records management.
- Managed incoming correspondence by prioritizing urgent requests for prompt responses.
- Streamlined procurement processes by organizing office supplies and inventory management.
- Facilitated collaboration among team members to enhance workflow efficiency and optimize task completion.
- Established and optimized filing systems to enhance information accessibility.
- Safeguarded sensitive company information by managing confidential documents and communications.
- Oversaw data entry processes to ensure accuracy and enhance record-keeping standards.
- Streamlined department operations by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Streamlined daily task prioritization to consistently meet deadlines while maintaining high quality standards.
- Addressed inquiries from callers to provide accurate information and support.
- Welcomed incoming visitors and customers with professionalism, ensuring a positive first impression.
- Drafted and finalized sensitive confidential reports and documentation.
- Facilitated clerical support for company employees through document copying, faxing, and filing.
- Streamlined file organization and inventory management to enhance team efficiency.
- Partnered with clerical staff to execute special projects enhancing overall office performance.
- Organized and categorized incoming mail and packages for efficient dispatch and distribution.
- Fostered a positive work environment by facilitating effective communication among team members.
- Crafted and refined documents to ensure precise, accurate, and professional communication.
- Reviewed and refined documents to ensure accuracy and completeness.
- Analyzed files, records, and documents to extract information for timely responses to requests.
- Oversaw management of incoming and outgoing calls while ensuring accurate message recording for office staff distribution.
- Facilitated timely reception and forwarding of incoming communications, including phone calls, emails, and letters, to designated staff.
- Implemented office management software to efficiently record and track customer information.
- Facilitated staff support for special assignments and ad hoc projects.
- Managed processing of incoming and outgoing mail and packages in accordance with established procedures.
- Reviewed and corrected documents to ensure grammatical accuracy in company materials.
- Streamlined organization and inventory management of office supplies, ensuring timely replenishment.
- Facilitated effective communication and provided comprehensive administrative support to business leaders.
- Managed procurement and inventory of office supplies to ensure operational efficiency.
- Streamlined daily administrative tasks to enhance operational efficiency and team productivity.
- Oversaw inventory management of supplies to enhance resource allocation for departmental requirements.
- Spearheaded collaboration with staff on events and projects to enhance communication and teamwork.
- Executed detailed instructions provided by team members to ensure project alignment.
- Collaborated within a team to drive productivity and efficiency.
- Ensured maintenance of a tidy and organized environment to uphold cleanliness standards.
- Exhibited exceptional problem-solving skills while navigating unexpected challenges in event coordination and daily operations.
- Oversaw front desk operations, efficiently managing incoming calls and walk-in inquiries.
- Optimized office processes by overseeing paperwork filing systems and maintaining databases.
Education
East Feliciana High SchoolJackson, La
High School Diploma from General Studies
05.2000
University Overview
Kenner Career InstituteKenner, LA
No Degree from Certified Nursing Assistant
University Overview
Certification obtained for Nursing Assistant
Baton Rouge Community CollegeBaton Rouge, LA
Associate of Applied Science from Business Administration And Management
05.2025
University Overview
Overall GPA of 2.85
Certifications in the following areas:
Customer Service and Sales - CTS
Retail Management- CTS
Business Administration -CAS
Timeline
Accounts Payable Clerk
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
04.2019 - Current
Patient Access Representative
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
05.2018 - 04.2019
Home Care Coordinator Assistant
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
09.2012 - 05.2018
Adult Care Assistant/CNA
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
03.2011 - 09.2012
Security Officer
Whelan Security
02.2007 - 04.2009
Caregiver
Oakwood Village Assisted Living
06.2004 - 06.2008
Psychiatric Aide
ELMHS
07.2000 - 10.2003
Clerical Assistant/Student Worker
ELMHS
08.1999 - 06.2000
East Feliciana High School
High School Diploma from General Studies
Kenner Career Institute
No Degree from Certified Nursing Assistant
Baton Rouge Community College
Associate of Applied Science from Business Administration And Management