Brandy Alexander
Zachary,United States
Summary
Detail-oriented healthcare professional with 15 years of experience, concluding 7 years in finance. Managed financial records and vendor invoices for multi-site operations. Implemented a paperless accounts payable system to enhance document retrieval and compliance. Resolved discrepancies to safeguard cash flow and improve service delivery.
Overview
14
14
years of professional experience
Work History
Accounts Payable Clerk
FMOLHS-PACE Baton Rouge
Baton Rouge, United States
04.2019 - 03.2026
- Managed end-to-end accounts payable for a multi-site healthcare organization in a remote capacity, ensuring accuracy, timeliness, and strong vendor relationships.
- Processed vendor invoices and coordinated payments to maintain supplier trust and uninterrupted services, supporting consistent service delivery.
- Streamlined invoice workflows and implemented a paperless AP system, improving document retrieval, reducing manual errors, and promoting sustainability.
- Proactively monitored due dates and investigated and resolved discrepancies, reducing late-payment penalties and protecting organizational cash flow.
- Supported month-end close and audit readiness by maintaining organized financial records and responding to auditor inquiries to ensure regulatory compliance.
- Process vendor invoices for timely payments and accurate record-keeping.
- Reconcile accounts to ensure accurate financial reporting and compliance.
- Maintain vendor relationships through effective communication and prompt resolution.
- Utilize accounting software to track expenses and manage payment schedules.
- Assist with month-end closing procedures by providing necessary documentation.
- Prepare reports on accounts payable activity for management review.
- Implement process improvements to enhance efficiency in invoice processing workflows.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Handled high-volume invoice processing with minimal supervision.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Coded invoices to maintain organized and accurate records.
- Monitored accounts to ensure payments were up to date.
Patient Access Representative
FMOLHS- OLOLPG Woodlawn Clinic
Woodlawn, United States
05.2018 - 04.2019
- Delivered front-line customer service, addressing patient inquiries and concerns.
- Processed registrations and verified insurance using EHR systems.
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Enhanced patient satisfaction through efficient service delivery and clear communication.
- Streamlined registration processes, improving operational efficiency and accuracy of financial and insurance records.
- Achieved compliance by maintaining accurate patient records and following regulatory requirements.
- Scheduled appointments efficiently based on clinician availability and patient needs.
- Coordinated communication between patients and medical staff for appointment updates.
- Maintained patient records accurately within the Epic Cadence systems.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Explained various admission forms and policies, acquiring signatures for consent.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions for Epic systems.
Home Care Coordinator Assistant
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
Baton Rouge, Louisiana
09.2012 - 05.2018
- Coordinated care plans with healthcare providers for seamless patient transitions and monitored patient progress, adjusting strategies for optimal outcomes.
- Collaborated with doctors, nurses, physical therapists, and social workers to coordinate care plans, share observations, and advocate for patients' needs.
- Created training materials to improve staff understanding of protocols, ensuring consistent service delivery.
- Facilitated open communication between patients, families, and providers to improve satisfaction and continuity of care.
- Oversaw clinical documentation, ensuring regulatory compliance.
- Managed scheduling for home health visits and staff assignments.
- Monitored compliance with care standards and regulations.
- Streamlined patient intake procedures to enhance efficiency and effectiveness of service delivery.
- Assisted in resolving patient concerns and service issues.
- Maintained accurate records of all interactions with clients including notes on patient progress and changes in condition.
- Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
- Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
- Created individualized service plans that addressed the specific needs of each client.
- Coordinated transportation services for clients to ensure they were able to access necessary medical care.
- Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams.
- Prepared reports summarizing activities undertaken by the Home Care Coordinator department.
- Maintained accurate and confidential client records, including care plans and progress notes.
- Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
- Negotiated with vendors and suppliers for medical equipment and supplies needed for client care.
- Coordinated daily scheduling of home care staff to meet client needs effectively.
- Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
- Collaborated with healthcare providers to coordinate additional services for clients as needed.
- Analyzed client satisfaction surveys to identify areas for service improvement and implement changes.
- Identified potential problems or gaps in service delivery through ongoing evaluation of client outcomes against established standards of practice.
- Oversaw recruitment, hiring, and orientation of new home care staff.
- Supported team members with administrative tasks and project organization.
Education
Associate of Applied Science - Business Administration
Baton Rouge Community College
Baton Rouge, Louisiana05-2025
High School Diploma -
Jackson High School
Jackson, Louisiana05-2000
Skills
- Accounts payable and invoice processing
- Financial record management
- Regulatory compliance
- Service delivery and customer support
- Sustainability initiatives
- Revenue cycle management
- Collaboration and teamwork
- Problem solving and analytical thinking
- Attention to detail
- Reconciliation techniques
- Vendor management
- Auditing support
Timeline
Accounts Payable Clerk
FMOLHS-PACE Baton Rouge
04.2019 - 03.2026
Patient Access Representative
FMOLHS- OLOLPG Woodlawn Clinic
05.2018 - 04.2019
Home Care Coordinator Assistant
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
09.2012 - 05.2018
Associate of Applied Science - Business Administration
Baton Rouge Community College
High School Diploma -
Jackson High School