Brandy Antoine-Lawrence
Lake Charles,LA
Summary
Dedicated employee known for punctuality, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Reservist
FEMA
Lake Charles, LA
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Family Service Counselor
Service Corporation International
Lake Charles, LA
05.2023 - 09.2024
- Conducted pre-need consultations to educate clients on available burial options. Arranged burials in manner consistent with each family’s heritage and religious beliefs. Met with manager to discuss accomplish sales goals and facilitate sales growth. Generated sales by prospecting leads, cold calling and negotiating advantageous deals. Sold products by explaining unique features and educating customers on proper application. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Family Service Counselor
Combre Memorial Park
Lake Charles, LA
11.2016 - 04.2023
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations. Assisted with advanced arrangements for individuals and couples. Supported families on the day of interment to resolve any problems and answer questions. Coordinated paperwork and required records to meet all business and legal requirements. Interviewed clients individually, in families or in groups, assessing situations, capabilities and problems to determine required services. Developed key customer relationships to increase sales. Drove substantial sales through suggestive selling and by promoting add-on purchases. Implemented pre-need burial arrangement services, which guaranteed specific prices and secured clients’ company trust.
Security Supervisor
Securitas Security Services USA
Lake Charles, LA
06.2016 - 11.2016
- Improved security awareness by holding workshops for up to 50 company employees. Oversaw a team of security officers and managed administrative duties, including scheduling and performance evaluations. Analyzed and investigated all incidents alongside functional management and security supervisors.
Store Manager
Tuesday Morning
Lake Charles, LA
06.2015 - 02.2016
- Conducted store inventories. Responded to customer concerns with friendly and knowledgeable service.
Insurance Agent
Union National Life Insurance
Lake Charles, LA
05.2014 - 06.2015
- Upsold additional products and services after identifying the needs of customers. Spent ample time with each customer going over and explaining documents to ensure that they understood key information. Calculated quotes and educated potential clients on insurance options. Collected, analyzed and validated all agency commissions.
Store Manager
Justice Tween Girls
Lake Charles, LA
10.2013 - 05.2014
- Assigned work to team members based on company needs, personal strengths and job knowledge. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Interviewed job candidates and made staffing decisions. Conducted store inventories once per quarter. Responded to customer concerns with friendly and knowledgeable service. Successfully trained and developed new store manager and opened three new stores within the company.
Store Manager
The Children's Place
Lake Charles, LA
10.2006 - 10.2013
- Oversee-in store sales operations. Responsible for recruiting conducting job interviews, and hiring. Train and develop team members. Complete weekly work schedule. Drive results by developing strategies to maximize business through the analysis of daily, weekly and monthly Key Performance Indicators (KPI). Motivates and inspires team by creating a positive work environment for both internal and external customers. Effectively communicates goals and monitors the progress of team members against key business initiatives.
Store Manager
Gadzooks
Lake Charles, LA
10.2005 - 10.2006
- Recruit, hire, train, lead team, write labor schedules, inventory semi-annual and yearly, monthly damages, store transfers, markdowns, plan and execute floor plans and strong visual presentations. Coached and developed team members, conducted quarterly Individual Development Plans (IDP's).
Education
High School Diploma -
Washington Marion Magnet High School
Lake Charles, LA01.1996
Skills
- Microsoft Office
- Presentation Skills
- Case Management
- Profit & Loss
- Retail Management
- Upselling
Accomplishments
Driving results by developing strategies to maximize business through the analysis of daily, weekly and monthly Key Performance Indicators (KPI). Motivating and inspiring team by creating a positive work environment for both internal and external customers. Coached and developed team members, conducted quarterly Individual and Development Plans (IDP's). Successfully trained and developed new store managers and opened new stores within the company. Responding to customer concerns with friendly and knowledgeable service. Documented and resolved conflict which led to positive results.
Certification
- Insurance Producer License
- May 2014 to December 2026
Languages
English
Timeline
Reservist
FEMA
11.2023 - Current
Family Service Counselor
Service Corporation International
05.2023 - 09.2024
Family Service Counselor
Combre Memorial Park
11.2016 - 04.2023
Security Supervisor
Securitas Security Services USA
06.2016 - 11.2016
Store Manager
Tuesday Morning
06.2015 - 02.2016
Insurance Agent
Union National Life Insurance
05.2014 - 06.2015
Store Manager
Justice Tween Girls
10.2013 - 05.2014
Store Manager
The Children's Place
10.2006 - 10.2013
Store Manager
Gadzooks
10.2005 - 10.2006
High School Diploma -
Washington Marion Magnet High School
Core Value Awards
Field Award- August 8, 2025
Integrity Award- October 31, 2025