Dynamic project manager with a proven track record of successfully overseeing multiple projects while ensuring profitability and driving results. A unique blend of problem-solving expertise and collaborative skills fosters a fresh perspective, enhancing team performance and project outcomes. Committed to delivering high-quality solutions and recognized for adaptability and a proactive approach in navigating challenges. Open to relocation and authorized to work in the U.S. for any employer, ready to contribute effectively to organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Reservist
Department of Homeland Security
Ajo, Arizona, United States of America
08.2023 - Current
SW Border Support Volunteer - Ajo, Arizona-November 2023 to February 2023
Worked alongside the USCG to ensure all peoples entering the United States border in Ajo, AZ were cared for. This included staging and tagging belongings brought in by those entering the US. Our duties varied from feeding occupants breakfast, lunch and dinner to directing them to the correct buses or holding areas. We helped hundreds of people daily on their mission for a better life.
DR788-AR - Mountain Home, AR-June 2024 to August 2024
We opened a Disaster Recovery Center in the community, after they were devastated by tornadoes and flooding. The center was used to assist survivors applying for FEMA assistance and looking for community help.
DR4781-TX - Austin, TX-August 2024 to December 2024
I was stationed in the Joint Field Office making calls to applicants in the area that were affected by the severe storms and flooding. We made over 2000 calls assisting survivors in their time of need.
DR4834-FL - Tallahassee, FL-February 2025 to Present
This mission I was selected to help the Voluntary Agency Liaison department. We traveled to community meetings and workshops geared to helping a community in need. Our team visited applicants at their homes to retrieve important documents need to ensure assistance from FEMA. Responsible for connecting the applicants with community partners offering assistance.
Dispatcher
MillRose Group LLC
Jacksonville, FL
10.2016 - 08.2023
Responsible for matching authorized and reliable transportation carriers to the shippers and coordinating all of the shipping needs for many companies. Managing the daily operations, including scheduling and tracking shipments, negotiating with freight carriers and handling customer questions. Also involved in prospecting for new clients, securing transportation, preparing marketing materials, matching carriers with customers and maintaining positive customer and carrier relations. Financial management is also a part of the job duties, tasks include preparing spreadsheets, financial reports, filing insurance claims, and setting shipping rates.
City Carrier Assistant
United States Postal Service
Jacksonville, FL
05.2015 - 08.2016
Emergency Communications Officer
Jacksonville Fire and Rescue Department
Jacksonville, FL
09.2004 - 12.2008
Taking emergency calls from citizens of the Greater Jacksonville area and dispatching the correct units an apparatus to ensure a safe and timely response and rescue. Transmitted and received coded and conventional messages, including 911 calls, to and from Fire stations and administrative, investigative, and field units via voice, digital, and video communication links.
Received and responded to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Provided pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch. Used the CAD system to determine the identity and availability of the nearest fire fighting, rescue, or paramedic unit. Monitored, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested.
Education
Business Administration -
Jones College
Jacksonville, FL
01-2002
Skills
Customer Service (10 years), Microsoft Office (10 years), Typing (10 years), Data Entry (10 years), Strategic Planning (10 years), Autocad (4 years), Customer Service Skills (10 years), Telecommunications (10 years), Organizational Skills (10 years), Sales
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Accomplishments
Supervised team of 15 staff members.
Certification
Insurance License April 2014 to July 2015
CompTIA A+
Timeline
Reservist
Department of Homeland Security
08.2023 - Current
Dispatcher
MillRose Group LLC
10.2016 - 08.2023
City Carrier Assistant
United States Postal Service
05.2015 - 08.2016
Emergency Communications Officer
Jacksonville Fire and Rescue Department
09.2004 - 12.2008
Business Administration -
Jones College
AWARDS
Admirals Award February 2011, Given to an employee in each department yearly for exceptional service and going above and beyond for the company.