Brandy Bell
Chapel Hill,TN
Summary
Highly skilled in quality assurance and customer service, with expertise in GPS route planning and Microsoft Tools. Strength lies in creating positive customer experiences and effectively solving problems. Demonstrated ability to enhance customer satisfaction and safety standards, showcasing reliable teamwork and time management skills.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
02.2023 - Current
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sanitation Technician
BMC - Building Materials & Construction Solutions
12.2020 - 07.2021
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Maintained strict adherence to safety guidelines, promoting a safe working environment for all employees.
- Received recognition for consistently meeting or exceeding company expectations regarding sanitation performance metrics.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Supported quality control measures by thoroughly sanitizing production equipment between product runs.
Call Center Agent
IBEX Global
03.2018 - 09.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Sales Associate
Dollar General
03.2015 - 08.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Medical Administration Certification - Health Care Administration
Tennessee College of Applied Technology
Ripley, TN12.2010
High School Diploma -
Crockett County High School
Alamo, TN05.2007
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Clean driving record
- GPS and route planning
- Quality assurance
- Computer skills
- Efficient Data Entry: 50 WPM
- Skilled in Microsoft Tools
- Effective Relationship Building
Timeline
Delivery Driver
DoorDash
02.2023 - Current
Sanitation Technician
BMC - Building Materials & Construction Solutions
12.2020 - 07.2021
Call Center Agent
IBEX Global
03.2018 - 09.2018
Sales Associate
Dollar General
03.2015 - 08.2015
Medical Administration Certification - Health Care Administration
Tennessee College of Applied Technology
High School Diploma -
Crockett County High School
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