Brandy Bender
Wilton,IA
Summary
Driven and dynamic professional with a proven track record in team management and customer service excellence, notably at Happy Joe's Pizza. Skilled in technical operations and effective leadership, demonstrated through successful project execution and employee motivation. Excelled in policy enforcement and health and safety standards, ensuring optimal operational efficiency and workplace harmony.
Overview
12
12
years of professional experience
Work History
Shift Manager/Key Holder
Happy Joe's Pizza
03.2017 - 09.2024
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Print Operator
CDS Global
09.2015 - 11.2016
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing machines.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Adjusted controls to regulate flow of ink.
- Reviewed completed orders for quality and accuracy.
Crew
McDonald's
09.2013 - 12.2015
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Childcare Provider
Sycamore Learning Center
04.2012 - 02.2014
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Developed age-appropriate activities and crafts to engage children.
Education
High School Diploma -
Kirkwood Community College
Cedar Rapids, IA05.2018
Skills
- Technical skills
- Team Management
- Health and safety
- Scheduling proficiency
- Effective Leadership
- Policy Enforcement
- Employee Motivation
- Product Descriptions
- Customer Service
Timeline
Shift Manager/Key Holder
Happy Joe's Pizza
03.2017 - 09.2024
Print Operator
CDS Global
09.2015 - 11.2016
Crew
McDonald's
09.2013 - 12.2015
Childcare Provider
Sycamore Learning Center
04.2012 - 02.2014
High School Diploma -
Kirkwood Community College
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