Brandy Benton
Lithonia ,GA
Summary
Store Management with 10+ years of experience. I am known to drive sales, push my team to the best of their abilities and provide excellent customer service. I have always been big on character and fairness is how I manage. I lead also by example and following the rules set forth by the companies I work for. I had over $92k+ in revenue first year taking over the store than previous years. Instrumental and important to help and watch others learn, grow, develop, and become successful.
Overview
9
9
years of professional experience
Work History
Seasonal Worker
Belk Department Store
Knoxville, TN
11.2023 - 12.2023
- I gave customer satisfaction by providing helpful and friendly service during the holiday season.
- Assisted in maintaining a clean and organized store environment, which always got us more sales.
- Contributed to my department’s success, by meeting individual sales targets during my short seasonal period.
- Provided exceptional customer service, addressed inquiries and resolved issues in a timely manner.
- Collaborated with coworkers to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Assisted with the setup and takedown of promotional displays, contributing to the push of sales.
- Completed cashier duties efficiently, and accurately. I made sure the transactions were a pleasant and smooth checkout experience for customers.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Contributed to a positive work environment by maintaining a professionalism and upbeat attitude throughout the busy holiday season.
Assistant Store Manager
Cititrends Inc
Knoxville, TN
06.2023 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns quickly.
- Helped to enhance store appearance for increased sales by maintaining cleanliness and implementing/suggesting strategic
- Reduced shrinkage through loss prevention.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- I always delivered consistent sales growth by identifying opportunities for cross-selling products to customers.
- Collaborated with store manager to develop marketing ideas and changes that drove traffic and increased specific brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through my years of working there and personalized interactions, increasing repeat business in-store visits.
- Operated cash registers efficiently, ensuring accurate transactions, and balancing drawers daily.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Part of my duties were to train new employees on company policies, procedures, and best practices to ensure their success.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly. We had a board to recognize the staff for their work ethics, and good deeds.
- Resolved escalated customer issues effectively leading to improved customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Director
New Beeginnings LLC
Knoxville, TN
09.2020 - 11.2022
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced straff collaboration through regular communication, goal setting, and monthly meetings.
- Developed high-performing teachers by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team development through regular communication, goal setting, and performance evaluations.
- Developed high-performing staff by providing mentorship, guidance, and opportunities for professional growth.
- Boosted client satisfaction, and was able to raise our rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training and monthly meetings tailored to individual and corporate needs.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure the most use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that allowed employee engagement, lowered turnover rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with the owner to guide operational strategies.
- Managed daily operations while overseeing multiple areas for increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company records weekly, to verify alignment with State of Tn rules and regulations requirements.
- Assisted with marketing strategies to gain achievement of revenue goals.
- Interacted very well with parents to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance per state guidelines.
- Assisted in recruiting, hiring and training of staff members.
- Scheduled employees for shifts, taking into account child to teacher ratio, and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits and harm to the facility or our clients.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the company.
- Reported issues to the owner with great detail and documentation.
- Lessened business risks by working closely with staff members and assessing performance.
Store Manager
Cititrends Inc
Knoxville, TN
05.2015 - 09.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted annual performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Collaborated with other managers to develop store wide initiatives, aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles daily.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising.
- Maintained open lines of communication with my District Manager, sharing pertinent information about store performance and requesting support when needed.
- Cultured a positive work environment by cultivating strong relationships between team members through consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic area.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and four ways to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, holiday schedule tax season, individual employee knowledge, and service requirements.
- Coached sales associates in product knowledge, sales incentives, and ad on selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by creating healthy environments focused on success.
- Upheld and communicated store initiatives and standards to employees for optimal quality, safety and cleanliness.
- Trained new employees on proper protocols and company customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted very well with customers to build connections and nurture relationships.
- Handled problematic customers and to assist lower-level employees while maintaining excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and run outs.
- Tracked employee attendance and punctuality, addressing repeat habits to prevent long-term problems.
- Recruited, hired, and trained initial personnel, working to establish internal functions and outline scope of positions for new hires.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using issue resolution and communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Certificate - Early Childhood Education
Roane State Community College
Harriman, TN07.2022
Diploma - General Studies
Austin East High School/Magnet
Knoxville, TN05.2001
Skills
- Strong Work Ethic
- Quick Learner
- Conflict resolution
- Task prioritization
- Customer service
- Inventory management
- Cash handling
- Problem-solving
- Time management
- Product knowledge
- Interpersonal skills
- Reliability
- Attention to detail
- Self-motivation
- Decision-making
- Excellent communication
- Multitasking
- Adaptability
- Organizational skills
- Sales techniques
- Critical thinking
- Collaboration
- Equipment Repair and Maintenance
- Complex Problem-Solving
- Emergency Procedures
Timeline
Seasonal Worker
Belk Department Store
11.2023 - 12.2023
Assistant Store Manager
Cititrends Inc
06.2023 - 11.2023
Director
New Beeginnings LLC
09.2020 - 11.2022
Store Manager
Cititrends Inc
05.2015 - 09.2020
Certificate - Early Childhood Education
Roane State Community College
Diploma - General Studies
Austin East High School/Magnet