Brandy Bieberich
Bonita Springs,FL
Summary
Results-driven Office Manager with strong expertise in scheduling management, file organization, and bookkeeping. Proven ability to streamline operations and enhance team collaboration, leading to increased productivity and operational efficiency.
Overview
39
39
years of professional experience
Work History
Office Manager
Encore Garage
Bonita Springs, Florida
05.2017 - Current
- Managed scheduling and appointments for staff and clients.
- Coordinated office operations to streamline workflows and enhance overall efficiency.
- Developed filing systems that improved record organization and accessibility.
- Assisted in training new employees on office procedures and policies.
- Implemented administrative processes that fostered team collaboration and increased productivity.
- Communicated with vendors and service providers for office maintenance needs.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
Volunteer Coordinator
Avow Hospice
Naples, Florida
01.2000 - 12.2022
- Provided compassionate care to patients in daily living activities.
- Assisted nursing staff with patient assessments and monitoring vital signs.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare team members.
- Supported rehabilitation exercises as directed by physical therapists.
- Educated patients on health management and wellness practices.
- Collaborated with interdisciplinary teams to ensure patient-centered care delivery.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Office Manager
Quality First Inspections
Bonita Springs, Florida
10.2010 - 05.2013
- Coordinated office operations to ensure smooth workflow and efficiency.
- Managed scheduling and appointments for staff and clients.
- Assisted in training new employees on office procedures and policies.
- Implemented administrative processes to enhance team collaboration and productivity.
- Facilitated meetings by preparing agendas and distributing relevant materials.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
Bar Manager
Big Al's
Bonita Springs, Florida
10.2006 - 10.2012
- Managed daily bar operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on drink preparation and customer service techniques.
- Developed and maintained beverage menus to enhance customer experience.
- Organized inventory management for efficient stock control and ordering processes.
- Enforced health and safety regulations to uphold compliance standards.
- Coordinated special events, including promotions and themed nights, to increase engagement.
- Collaborated with suppliers to negotiate pricing and secure quality products.
- Monitored bar finances, including cash handling and expense tracking, for accuracy.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Poured wine, beer, and cocktails for patrons.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
Volunteer
Special Olympics Montana
Hamilton, Montana
01.1987 - 06.1990
- Guide and care for the Olympians to make sure they were in proper space and observed and had nutrition and hydration as well as comfort and confidence.
- Organized sporting events for athletes with intellectual disabilities.
- Coordinated volunteer schedules and assignments for various activities.
- Assisted in training coaches on best practices for athlete engagement.
- Supported athletes during competitions to ensure a positive experience.
- Collaborated with local organizations to promote community involvement.
- Facilitated communication between athletes, families, and coaches effectively.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
- Attended weekly meetings to discuss progress and future initiatives.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Developed appropriate treatment plans focusing on each individual's needs.
- Gathered opinions and support from grassroots supporters to solidify group position.
Education
Bachelor of Arts - Sociology
University of Oregon
Eugene, OR05-1995
Skills
- Office administration
- Schedule management
- File organization
- Bookkeeping
- Policy development
- Team collaboration
Timeline
Office Manager
Encore Garage
05.2017 - Current
Office Manager
Quality First Inspections
10.2010 - 05.2013
Bar Manager
Big Al's
10.2006 - 10.2012
Volunteer Coordinator
Avow Hospice
01.2000 - 12.2022
Volunteer
Special Olympics Montana
01.1987 - 06.1990
Bachelor of Arts - Sociology
University of Oregon