Brandy Bradley
Vipcare
Mobile,AL
13
years of professional experience
Implemented strategic quality initiatives to optimize service delivery and maintain adherence to regulatory requirements in healthcare settings.
Work History
Medical Assistant
1 Year 5 Months- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Managed patient scheduling and follow-up appointments, optimizing clinic workflow efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity.
- Educated patients on treatment plans and medication instructions, improving adherence and understanding.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care services effectively.
- Implemented process improvements that enhanced patient intake efficiency and reduced wait times.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Quality Specialist
5 Years- Monitored, inspected, and implemented solutions to improve products and processes, ensuring adherence to established quality standards.
- Analyzed data and identified areas for improvement, developing and implementing corrective actions.
- Maintained accurate and detailed quality control documentation.
- Collaborated with cross-functional teams to ensure quality throughout the production process.
Medical Assistant
6 Years 5 Months- Provided exceptional customer service to patients, addressing concerns and inquiries.
- Performed administrative tasks including appointment scheduling, insurance verification, and medical record maintenance.
- Assisted healthcare providers with patient care tasks (limited to permitted duties).
- Maintained a clean and organized office environment.
Education
Bachelor of Science - Management
Associate of Science - Medical Assisting
Skills
Assisted in identifying process improvements for various operational tasks.
Supported problem-solving initiatives to enhance team efficiency.
Participated in quality control and monitoring activities to maintain standards.
Helped manage inventory effectively to ensure adequate supply levels.
Demonstrated excellent written and verbal communication skills.
Maintained a client-focused approach to enhance customer satisfaction.
Collaborated with team members to achieve common goals.
Displayed a positive and professional demeanor in all interactions.
Contributed to front office operations to streamline administrative tasks.
Assisted with medical billing and coding to ensure accurate patient records.
Coordinated patient care and scheduling to optimize service delivery.
Utilized EMR systems with Cerner experience for efficient data management.
Complied with HIPAA regulations to protect patient privacy.
Applied medical terminology knowledge to facilitate clear communication.
Timeline
Medical Assistant
Vipcare
02.2025 - CurrentRead More
Quality Specialist
Ascension Medical
10.2019 - 10.2024Read More
Medical Assistant
Providence Medical Group
04.2013 - 09.2019Read More
Virginia College
Associate of Science from Medical Assisting
Read More
Strayer University
Bachelor of Science from Management
Read More