Brandy Campbell
TEXAS CITY,TX
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
15
15
years of professional experience
Work History
Marketing and Social Media Coordinator
Metaverse ModSquad
California, CA
12.2016 - 02.2022
- Strategized and developed video content for client's website and social media publications
- Utilized social media marketing tools such as Sprout, Later, and Sprinklr.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses
Technical Team Member
SSG
Bay City, WI
02.2016 - 03.2017
- Designed robust improvements to software demo requests by applying technical knowledge and incorporating changes from senior staff
- Upsold products and services to increase company revenue 15% beyond targets
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Increased customer satisfaction by resolving issues
Licensed Insurance Representative
Allstate
Friendswood, TX
02.2008 - 06.2016
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Identified and solicited sales prospects in agency databases
- Capitalized on upsell opportunities with offers of customer support and additional insurance policy options
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 25%
Education
GED -
College of The Mainland
Texas City, TX03.2002
Skills
- Customer service expert
- Flexible to work all hours
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Social Media Content Writing
- Content Creation
- Social Media Management Experience
- Call Center Operations
- Quality Assurance Optimization
- Upbeat and Positive Personality
Accomplishments
- High-speed Internet connection and capable home computer
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Marketing and Social Media Coordinator
Metaverse ModSquad
12.2016 - 02.2022
Technical Team Member
SSG
02.2016 - 03.2017
Licensed Insurance Representative
Allstate
02.2008 - 06.2016
GED -
College of The Mainland
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