Hi, I’m
TATIANA TASCON
Social Media Coordinator
Houston,TX
Summary
Creative Social Media Coordinator with a positive attitude and a proven track record in cultivating engaging online presences across various social platforms. Skilled in developing and managing dynamic social media content calendars for multiple sites. Collaborates effectively with graphics and marketing teams to achieve objectives.
Overview
8
years of professional experience
Work History
International Orthodontic Services
Social Media Coordinator
11.2023 - Current
Job overview
- Developed and executed consistent, engaging social media content across multiple platforms, enhancing brand visibility and audience engagement.
- Created shareable content that resonated with followers, driving increased engagement, follower growth, and online interaction.
- Strengthened brand identity by maintaining consistent messaging, tone, and visual elements across all social media posts.
- Boosted website traffic through strategic cross-promotion, link sharing, and targeted social media campaigns.
- Designed and customized marketing materials to elevate product awareness and support sales initiatives.
- Represented the company as an exhibitor at international events, promoting International Orthodontic Services to a global audience.
IOS International Orthodontic Services
Great Houston Sales Consultant
02.2023 - 10.2024
Job overview
- Achieved sales goals by building new customer relationships and advising clients on tailored product selections for optimal satisfaction.
- Conducted market research and analyzed sales data to identify opportunities, exceed goals, and increase profits.
- Delivered dynamic product presentations, met client needs, and closed deals while maintaining detailed activity records.
- Managed multiple tasks independently, met deadlines, and promoted services at international events to boost sales and visibility.
CarMax
Service Operator
06.2021 - 10.2021
Job overview
- Managed incoming service calls promptly and professionally, ensuring a friendly, empathetic tone while addressing customer needs and inquiries.
- Scheduled service appointments, routed calls, and provided timely written messages to relevant parties.
- Supported the service department by contacting customers to schedule appointments once special-ordered parts arrived, and auditing sublet invoices for accuracy and compliance with company guidelines.
- Assisted with filing repair orders, making reminder calls for upcoming appointments, and providing customer support as needed for Service Advisors and Consultants.
Lamons Gasket Company Inc.
HR Production Assistant
05.2019 - 10.2019
Job overview
- Managed document control processes and maintained accurate records in a unionized environment, ensuring compliance with policies and procedures.
- Provided counsel and guidance on employee relations issues, interpreting company policies for both managers and employees to ensure consistency across a workforce of 600 employees.
- Partnered with the HR team to develop and implement company-wide programs, supporting key initiatives in performance management, benefits, recruitment, and employee communications.
- Led the new hire process and employee orientation, ensuring a smooth onboarding experience for new employees.
- Collaborated with the production team to streamline operations, maintain schedules, meet deadlines, and prevent disruptions to production activities.
IOS International Orthodontic Services
Quality Manager
01.2017 - 02.2019
Job overview
- Ensured global customer satisfaction by adhering to quality standards and procedures, minimizing errors and meeting customer requirements.
- Mentored and motivated employees, fostering a culture of excellence and supporting professional growth and development.
- Improved quality processes to increase operational efficiency and effectiveness, ensuring compliance with ISO 13485, FDA, and CE standards.
- Managed and archived quality documentation, actively participating in internal and external quality audits and ensuring adherence to legal, safety, and health standards.
- Conducted inspections, measurements, and tests at various stages of production, identifying non-conforming products, implementing corrective actions, and ensuring only approved products met quality requirements.
Education
Rice UniversityHouston, TX
Graduate Certificate from Digital Marketing
07-2024
Rice UniversityHouston, TX
SHRM from Human Resources Management
2019
ConvergenceHouston,TX
Conflict Management from Human Resources Development
2019
ConvergenceHouston, TX
Email Basics from Human Resources Training
2019
ConvergenceHouston, TX
Diversity in The Workplace from Human Resources Training
2019
ISO 9001 GroupHouston, TX
Internal Auditor from Auditing
2018
American Heart AssociationHouston
Basic Life Support Provider- CPR And AED from Health
2016
Houston Community CollegeHouston, TX
ESL from English Language
2014
Universidad Antonio NariñoColombia
Bachelor of Dental Science - DDS from Health
2011
Skills
- Bilingual (Spanish/English)
- Digital content creator
- Quality assurance and process improvement
- Cross-functional collaboration
- Customer service expert
Accomplishments
- Dean’s list student awarded from year 2014 to 2015.
- Supervised a team of about 600 staff members at Lamons.
- Implemented IOS Ortho's quality management system.
- Accomplished IOS’s ISO 13485 certification in the year 2019.
- Developed some safety policies that applied to production employees at Lamons.
- Member of the HDA (Hispanic Dental Association.
- Main exhibitor/representative for IOS Ortho national/international conventions for over 5 years.
- Organically increased website visits by 60%.
Timeline
Social Media Coordinator
International Orthodontic Services
11.2023 - Current
Great Houston Sales Consultant
IOS International Orthodontic Services
02.2023 - 10.2024
Service Operator
CarMax
06.2021 - 10.2021
HR Production Assistant
Lamons Gasket Company Inc.
05.2019 - 10.2019
Quality Manager
IOS International Orthodontic Services
01.2017 - 02.2019
Rice University
Graduate Certificate from Digital Marketing
Rice University
SHRM from Human Resources Management
Convergence
Conflict Management from Human Resources Development
Convergence
Email Basics from Human Resources Training
Convergence
Diversity in The Workplace from Human Resources Training
ISO 9001 Group
Internal Auditor from Auditing
American Heart Association
Basic Life Support Provider- CPR And AED from Health
Houston Community College
ESL from English Language
Universidad Antonio Nariño
Bachelor of Dental Science - DDS from Health
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