Brandy Carroll
Jeffersonville,IN
Summary
Dynamic Intake Specialist with proven expertise at Catalyst Rescue Mission in client referrals and data management. Adept at building relationships and coordinating resources, I successfully enhanced service delivery and client satisfaction. My strong problem-solving skills and adaptability led to improved outreach program participation, ensuring clients received essential support and care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Specialist
Catalyst Rescue Mission
Jeffersonville, IN
11.2024 - Current
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Assisted in the development of outreach programs to increase awareness and accessibility of services.
- Monitored client progress and updated case files accordingly.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Provided crisis intervention services as needed to clients in distress.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
- Reminded patients to take prescribed medications or nutritional supplements.
- Utilized case management systems to track client cases from intake through to completion.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Made referrals to utilize community resources for resident's needs.
New Cloud Vapor
Jeffersonville , IN
02.2023 - 06.2023
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Recommended, selected and located merchandise based on customer desires.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Used technology resources to assist customers in locating and selecting items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Computed purchases and received and processed cash or credit payment.
Closing Manager
Dairy Queen Grill & Chill
Sellersburg, IN
06.2018 - 12.2019
- Hired, trained and guided closers to improve productivity and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Delegated work to staff, setting priorities and goals.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Performed quality control checks on completed files prior to submission for review by underwriters or attorneys.
- Resolved customer complaints regarding closing process in a timely manner.
- Formed and sustained strategic relationships with clients.
- Monitored daily operations within the department to ensure compliance with regulations.
- Worked effectively in team environments to make the workplace more productive.
CNA
Lincoln Hills Nursing Home
New Albany, IN
08.2016 - 07.2017
- Monitored food intake and output as directed by nursing staff.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Used mobility devices to transport patients.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Participated in educational programs designed to improve knowledge of health care practices.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
High School Diploma -
Floyd Central High School
Floyds Knobs, IN06-2016
Skills
- Client referrals
- Data management
- Appointment scheduling
- Client communication
- Healthcare knowledge
- Problem solving
- Intake assessment
- Adaptability
- Homeless Services Understanding
- Grounding techniques
- De escalation tactics
- Community outreach
- Relationship building
- Records management
- Progress reporting
- Follow-up skills
- Assertiveness
- Confidentiality
- Charting and clinical documentation
- Inventory management
- Resource coordination
- Team building
- Multitasking capacity
- Verbal and written communication
- Discharge planning
Affiliations
- During my free time I attend AA, I have a sponsor and have completed my steps. I also enjoy feeding the people with Uplift Them inc when I am available.
Accomplishments
- I currently am preparing to graduate Family Arks Lotus House, while their I became the Ambassador welcoming new moms into our program.
Certification
- I had my CNA license for a little while until I found that field was not for me.
References
References available upon request.
Timeline
Intake Specialist
Catalyst Rescue Mission
11.2024 - Current
New Cloud Vapor
02.2023 - 06.2023
Closing Manager
Dairy Queen Grill & Chill
06.2018 - 12.2019
CNA
Lincoln Hills Nursing Home
08.2016 - 07.2017
High School Diploma -
Floyd Central High School