Bryanna Garza
San Angelo
Summary
Highly organized and results-driven professional with leadership experience. Proven ability to manage workflows, support cross-functional teams, and ensure operational efficiency in fast-paced environments. Experienced in high-volume communications, data management, financial transactions, and record maintenance with a strong focus on accuracy and compliance.
Recognized for exceptional multitasking, problem-solving, and time management skills. Effective communicator who builds strong working relationships, streamlines processes, and consistently delivers results under pressure. Committed to supporting team success while maintaining high standards of organization and performance.
Overview
13
13
years of professional experience
Work History
Intake Specialist Lead
West Texas Counseling & Guidance
10.2022 - Current
- Leading a team of intake specialists, providing training, guidance, and performance evaluations to maintain high service standards.
- Conducting initial client interviews to gather basic information, assess needs, and determine appropriate services or referrals.
- Developing and implementing intake procedures and ensuring compliance with organizational policies.
- Maintaining accurate records of client interactions, services provided, and outcomes, utilizing data management systems effectively.
- Coordinating with various departments and external agencies to facilitate comprehensive care and support for clients.
- Monitoring the intake process to identify areas for improvement, implementing changes to enhance efficiency and client satisfaction.
- Working with Clinical staff to continue providing our clients with the best possible customer care.
Customer Service Representative
ICR
San Angelo
05.2020 - 08.2022
- Currently doing contract work for the unemployment office.
- Review unemployment claims to ensure completeness of information.
- Process unemployment claims within set deadlines and compile and maintain accurate employee records efficiently and expeditiously.
- Research and compile information necessary to respond to unemployment claims.
- Compile and analyze unemployment results on a monthly basis and reports to supervisor.
- Classify, sort and file correspondence or other data.
- Maintain human resource databases, computer software systems, and manual filing systems.
- Enter and upload data into external systems.
- Contract Expired
Recruiter
BEPC Inc.
San Angelo
11.2019 - 03.2020
- Responsible for meeting hiring goals by filling open positions with qualified candidates.
- Source passive candidates thru different platforms, online employment forums, social media, etc.
- Search resume databases for the most fit candidates.
- Communicate with hiring managers.
- Conducting interviews.
- Assessing applicants' knowledge, skills, and experience to best suit open positions.
- Building resumes for applicants.
- Completing paperwork for new hires.
- Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.
- Work with Account Managers to identify top accounts, target skill sets, key market segments, and assess clients' staffing requirements.
- Communicate with peers by sharing recruiting 'best practices' and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.
- Builds applicant sources by researching and contacting appropriate organization, employment agencies, recruiters, media, and Internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
- Company lay off due to Covid
Collection specialist
PERFORMANT
San Angelo
01.2019 - 07.2019
- Worked in a high volume, fast-paced inbound and outbound call center environment.
- Handled anywhere between 150 - 250 calls daily.
- Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments.
- Locate and contact account holders with delinquent accounts.
- Advise debtors of consequences of nonpayment.
- Communicate with borrowers on available options to resolve their current account status.
- Set up secure payment plans.
- Update all information as needed.
- Went on Maternity Leave
Debt collector
ACT
San Angelo
01.2018 - 07.2018
- Worked in a high volume, fast-paced inbound and outbound call center environment.
- Recorded information about financial status of customers and status of collection efforts.
- Advised customers of necessary actions and strategies for debt repayment.
- Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments.
- Locate and contact account holders with delinquent accounts.
- Advise debtors of consequences of nonpayment.
- Communicate with borrowers on available options to resolve their current account status.
- Accepted and used Credit Card/Debit Card, ACH to make payments regarding all delinquent debts to remedy and pay-in-full over the telephone.
- Accepted and arranged post-date payments, applied when due on a daily basis.
- Arranged payment plans and promises-to-pay with consumers to cure delinquent debts and pay-in-full.
- Recommended and sent validation letters when requested by law, to consumers.
- Used Skip Tracing Techniques.
- Update all information as needed.
- Company Lay Off
Recovery Associate
PERFORMANT
San Angelo
03.2015 - 01.2018
- Assisted to resolve delinquent accounts for collection of due payments.
- Performed heavy skip tracing including DMV checks, background and credit checks (Clear), and calling neighbors, relative and employers.
- Use of a variety of resources, both online and offline, to try to locate targeted individuals. This can include basic internet searches using specific databases, or even interviewing friends or family who may have information.
- Data entry is one of the most important tasks done by a skip tracer. Keeping all information complete and updated helps make sure that individuals can be located in the future, if necessary.
- Manage a large number of accounts categorizing and strategizing to ensure productivity.
- Average 140 calls per day and 150 locates a month while maintaining an average of 92-100 % in quality.
- Consistently met monthly quotas and received bonuses.
- Administered default accounts for late stage collections.
- Coordinated with customers to analyze financial situation.
- Developed collection strategies to reduce all business losses.
- Performed research on skip tracing system to locate customer.
- Gathered customer loan data and analyzed it.
- Designed default notices for state for loan processes.
- Ensured compliance to all guidelines and regulations.
- Worked in a high volume, fast-paced inbound and outbound call center environment.
- Handled anywhere between 150 - 250 calls daily.
- Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments.
- Locate and contact account holders with delinquent accounts.
- Advise debtors of consequences of nonpayment.
- Communicate with borrowers on available options to resolve their current account status.
- Set up secure payment plans.
- Update all information as needed.
- Seeking New Opportunities
Office Assistant/Scan Coordinator
LOWE'S
Menard
10.2012 - 03.2015
- Counted down money tills for cashiers, ran western union, emailed/faxed different paper work for managers, made spreadsheets for daily sales throughout the store departments.
- Helped with audits and inventory at the end of the quarter.
- Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to work stations in a timely manner.
- Uphold office schedule to ensure day-to-day business needs were met.
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary.
- Ensured all current patient information was updated and collected appropriately according to organization and industry standards.
- Moved to San Angelo
Education
High School Diploma -
Menard High School
Menard, TXSkills
- Client interviews
- Intake procedures
- Data management
- Performance evaluations
- Team leadership
- Process improvement
- Record maintenance
- Quality assurance
- Communication skills
- Conflict resolution
- Client referrals
- Training and development
- Cross-department collaboration
- Data entry
- Critical thinking skills
- Group and individual instruction
- Appointment scheduling
- Mental health crisis response
Timeline
Intake Specialist Lead
West Texas Counseling & Guidance
10.2022 - Current
Customer Service Representative
ICR
05.2020 - 08.2022
Recruiter
BEPC Inc.
11.2019 - 03.2020
Collection specialist
PERFORMANT
01.2019 - 07.2019
Debt collector
ACT
01.2018 - 07.2018
Recovery Associate
PERFORMANT
03.2015 - 01.2018
Office Assistant/Scan Coordinator
LOWE'S
10.2012 - 03.2015
High School Diploma -
Menard High School