Brandy Martinez
Sebring
Summary
Compassionate nursing professional skilled in patient care, vital signs monitoring, and clinical collaboration. Proven ability to support patient recovery and maintain a safe, clean environment. Detail-oriented nursing extern with strong clinical collaboration and customer service skills. Experienced in monitoring vital signs and documenting patient information accurately, ready to leverage expertise to enhance patient care and support recovery. Compassionate Nurse Extern known for high productivity and efficient task completion. Possess specialized skills in patient care management, medical terminology fluency, and emergency response preparedness. Excel in communication, empathy, and teamwork to enhance patient experiences and support healthcare team objectives.
Overview
25
25
years of professional experience
Work History
Nurse Extern
HCA Florida Hospital
Sebring
01.2022 - Current
- Assisted nurses with patient care tasks and daily activities.
- Monitored vital signs and reported changes to the healthcare team.
- Prepared and maintained a clean, safe environment for patients.
- Documented patient information accurately in electronic health records.
- Supported patient mobility and comfort during recovery processes.
- Collaborated with healthcare staff to ensure effective communication.
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Obtained vital signs and checked blood glucose levels of assigned patients.
- Provided assistance with activities of daily living, including bathing, dressing, toileting and ambulation.
- Provided emotional support to patients during difficult times.
- Supported patients with mobility, aiding in walking and transferring using appropriate devices.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Server
Olympic Restaurant
Avon Park
01.2010 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Handled customer inquiries and resolved issues promptly and professionally.
- Set up dining areas for special events and large parties effectively.
- Processed payments accurately while ensuring a smooth checkout experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
Legal Assistant
James W Kelly Attorney
Avon Park
06.2018 - 01.2024
- Prepared legal documents and correspondence for attorney review.
- Managed case files and organized legal materials efficiently.
- Conducted legal research to support ongoing cases and litigation.
- Communicated with clients to gather information and provide updates.
- Coordinated schedules for meetings, court dates, and deadlines.
- Assisted in trial preparation by compiling evidence and exhibits.
- Maintained confidentiality of sensitive information and client records.
- Utilized legal software to track case progress and manage documentation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Filed clients' legal documents in relevant courts for processing.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Greeted clients upon arrival at office and provided assistance as needed.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Updated databases with new information received from attorneys or clients.
- Ensured that all paperwork was properly filed according to established procedures.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Assisted with document production and deposition preparation.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Participated in client interviews, observed questioning process and documented information.
- Conducted thorough research and review of case information to assist attorneys.
- Organized exhibits for trial proceedings.
- Liaised between attorney and outside counsel, exchanging information.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
Medicine Technician
Family Extended Care of Sebring
Sebring
07.2020 - 02.2022
- Administered medications to patients according to prescribed schedules.
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted in medical procedures under supervision of healthcare professionals.
- Maintained cleanliness and organization of medical equipment and supplies.
- Educated patients on medication usage and potential side effects.
- Collaborated with nurses to ensure patient care plans were followed.
- Documented patient information accurately in electronic health records systems.
- Supported training of new staff in operational procedures and protocols.
- Prepared patient-specific medications according to physician orders and protocols.
- Ensured compliance with federal laws governing narcotics storage, record keeping practices.
- Maintained records of controlled substances per state regulations and DEA requirements.
- Monitored medication expiration dates and removed outdated items from shelves.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Performed pharmacy inventory management, including ordering, receiving and stocking medications.
- Maintained a clean work environment that meets safety guidelines set by regulatory agencies.
- Responded promptly to emergency calls from nursing units regarding medication availability.
- Participated in continuing education programs related to pharmacy practice standards.
- Conducted quality assurance checks on all dispensed medications prior to release to patients.
- Reviewed patient profiles for potential drug interactions or duplications before prescribing drugs.
- Managed workflow processes for the efficient filling of prescriptions in a timely manner.
- Resolved discrepancies between computer generated reports and physical inventories conducted.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Followed protocols for disposing of expired or unused medications safely.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Verified patient information and documented medication administration accurately in patient charts.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Assisted patients with activities of daily living, including medication reminders.
- Provided support and assistance to nursing staff with patient care activities.
- Maintained a clean and safe environment in the medication preparation area.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Insurance Clerk/ CNA
Avon Park Chiropractor Clinic
Avon Park
06.2013 - 06.2018
- Processed insurance claims and maintained accurate records for policyholders.
- Assisted customers with inquiries regarding policy details and coverage options.
- Coordinated with underwriters to ensure timely approval of insurance applications.
- Reviewed documentation for compliance with company policies and regulations.
- Managed filing system to organize and retrieve insurance documents efficiently.
- Communicated with clients to gather necessary information for claim processing.
- Updated client files in the database to reflect changes in coverage or status.
- Supported training of new staff on company procedures and software usage.
- Collaborated with fellow team members to manage large volume of claims.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums, and adjustments.
- Developed marketing materials such as brochures, flyers and presentations.
- Updated customer information in the database system.
- Reviewed insurance policies to ensure compliance with state regulations.
- Prepared letters, memos and emails as needed to communicate with customers.
- Maintained records of all transactions and correspondence with clients.
- Prepared documents for submission to underwriting department for approval of changes to policies.
- Responded promptly to customer inquiries via phone, email or mail.
- Advised clients on any changes that may affect their existing insurance policies.
- Answered incoming calls regarding billing questions or policy updates.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Organized information by using spreadsheets, databases or word processing applications.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Signed payment approvals accepted claims.
- Documented patient care accurately in electronic health records system.
Server
Dutchers Dinner
Avon Park
01.2005 - 01.2010
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.l
- Managed customer orders using point-of-sale systems efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Set up dining areas for special events and large parties effectively.
- Processed payments accurately while ensuring a smooth checkout experience.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Title Clerk
Plaza Chevrolet
Avon Park
02.2004 - 01.2009
- Processed vehicle titles and registrations for customer purchases and sales.
- Verified documentation accuracy to ensure compliance with state regulations.
- Managed title transfers to facilitate seamless vehicle ownership changes.
- Coordinated with financial institutions for lien releases on financed vehicles.
- Maintained organized records of all title transactions for auditing purposes.
- Assisted customers in understanding title-related processes and requirements.
- Collaborated with sales staff to expedite title processing for new vehicle deliveries.
- Ensured timely submission of documents to state authorities for registration completion.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Handled payments from customers for taxes, registration fees.
- Verified accuracy of title documents for completeness and correctness.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Entered lien information into the system when applicable.
- Processed applications for new titles, transfers and duplicate titles.
Cashier
Wendys Restaurant
Sebring
01.2001 - 03.2004
- Maintained clean and organized checkout areas for optimal customer experience.
- Handled cash, credit, and electronic payments using point-of-sale systems.
- Collaborated with team members to manage inventory and restock shelves regularly.
- Resolved customer complaints promptly to ensure satisfaction during their experience.
- Trained new cashiers on policies, procedures, and best practices for service excellence.
- Followed safety protocols to maintain a secure environment for customers and staff.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the menu choices and services.
Education
Associate of Science - Nursing
Galen College of Nursing
Sarasota, FL02.2026
Skills
- Patient care
- Vital signs monitoring
- Electronic health records
- Clinical collaboration
- Legal document preparation
- Customer service
- Team communication
- Basic life support
- Collecting vitals
- Task prioritization
- Continuous improvement
Accomplishments
The Rose Award
Timeline
Nurse Extern
HCA Florida Hospital
01.2022 - Current
Medicine Technician
Family Extended Care of Sebring
07.2020 - 02.2022
Legal Assistant
James W Kelly Attorney
06.2018 - 01.2024
Insurance Clerk/ CNA
Avon Park Chiropractor Clinic
06.2013 - 06.2018
Server
Olympic Restaurant
01.2010 - Current
Server
Dutchers Dinner
01.2005 - 01.2010
Title Clerk
Plaza Chevrolet
02.2004 - 01.2009
Cashier
Wendys Restaurant
01.2001 - 03.2004
Associate of Science - Nursing
Galen College of Nursing